Telephone Operator

Job Title

*THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*

The major duties include but are not limited to:

• Operates telephone system to receive and connect incoming and outgoing calls utilizing complex computerized equipment and telecommunication software.
• Refers calls to the appropriate facility or program areas based on a specific request or by ascertaining the nature of the call.
• Furnishes information to customers concerning telephone extension, organizational functions and staff information.
• Uses a pleasant and calm demeanor at all times;
• Directs each call to its appropriate location;
• Maintains a record of all calls requiring emergency interrupts, toll calls, and long-distance calls showing the time the call was place, the staff person requesting the call, and the number that was requested.
• Operates equipment such as printers, code alarms, long range paging system, desk attendance telephone console, and other monitoring equipment as needed;
• Maintains documentation of troubles in the log, as well as maintains and troubleshoots equipment;
• Assists in training other personnel in proper use, operations telecommunications equipment, and telephone console.
• Performs all other duties as assigned.

Work Schedule: Full-Time, Rotating Shift 8:00am - 4:30pm, 4:00pm - Midnight and 12:00 Midnight - 8:00am with Rotating weekends and holidays.

Recruitment & Relocation Incentives: Not authorized

Critical Skills Incentive (CSI): Not approved