Member Services Representative Overnight

Who We Are At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. Overview Through our CORE Values, our vision is to create an environment where greatness can be achieved through empowering all to improve. We strive to create a positive community for all, empower all the opportunity to create their own path for success, respect all regardless of their background or experience, and strive for excellence in all we do for our community and business. Who You Are Exhibit a positive and upbeat attitude. Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members. Pride yourself on your work while being punctual, reliable, and dependable. Handle all interactions with diplomacy and exhibit a genuine motivation for helping others. Act with integrity and show respect to everyone around you. Exhibit strong communication skills and have an ability to listen and empathize. Inspire and motivate others to achieve their goals. Are a quick study with the ability to apply what you have learned during online and hands-on training. Responsibilities As a Member Services Representative, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience. Overnight Responsibilities for the Member Services Representative Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in. Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies. Resolve member concerns and elevate to the Club Manager as needed. Answer phones in a friendly manner and assist callers with their inquiries. Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships. Achieve or exceed individual sales goals, contribute to club monthly and yearly goals. Perform prospective member calls and tours; assessing their membership needs. Execute retail transactions with accuracy and drive sales goals. Regular, consistent cleaning and sanitizing of all exercise equipment and Recovery Zone amenities, including communal spaces as well as your assigned area. Ensure restrooms are clean, sanitized, stocked and clutter‑free by following the routine cleaning schedule. Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns. Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., dispensers, leaky faucets, fixtures, etc.). Competencies Communicates openly and effectively. Builds strong relationships. Nurtures learning & growth. Drives continuous improvement. Champions CORE values. Qualifications Must be 18 years of age or older. Willing to become CPR/AED Certified (Training provided by Planet Fitness). Basic computer proficiency. Physical Demands of the Member Services Representative Continual standing and moving throughout the club to accomplish tasks during a shift. Continual communicating in person or on the phone to exchange information during a shift. Must be able to lift up to 75 pounds. Will occasionally encounter toxic chemicals during a shift. Frequent cleaning and sanitizing of equipment and facilities. Moving yourself in different positions, including bending and twisting, to accomplish tasks. More Reasons to Join Planet Fitness Employee perks and discounts. Please note that additional benefits are available for full‑time employees; please inquire if you are interested in a full‑time role. Pay Range Placement Statement Placement within the established pay range for each role will be determined based on a combination of factors, including but not limited to: Relevant skills Years and depth of experience Performance history Market competitiveness Geographic economic conditions, such as cost of living and local wage benchmarks #J-18808-Ljbffr