Call Center Logistics Coordinator (Healthcare)

Job Description

Job Description

Schedule is Monday thru Friday (NOT REMOTE) Hours are 2pm to 10pm

Advanced Recovery Systems is an integrated behavioral healthcare management company dedicated to the treatment of addiction, substance abuse, eating disorders and mental health issues. We put behavioral health front and center, providing assistance to people with substance abuse issues, addictions and mental health concerns.

With facilities in various regions of the U.S., we have been furthering this mission since our inception, applying our advanced approach to patient care.

Every facility in the Advanced Recovery Systems network strives to provide the highest quality of care, using evidence-based therapeutic models that really work. Our goal is to help men, women and adolescents live healthy, happy lives without the burden of substance abuse or mental illness.

The Call Center Logistics Coordinator position scope is responsible for the scheduling of incoming clients from the Call Center to the respective ARS facility, auditing pre-admission charts and for chart documentation between CRM systems. The position also acts as a liaison between the Call Center and ARS facilities.

• Maintain strict client confidentiality
• Responsible for demonstrating a positive image of Advanced Recovery Systems
• Documents information efficiently in CRM Salesforce.
• Coordinate with applicable ARS facility, travel information of incoming client
• Ensure any changes to scheduled clients are provided to applicable ARS facility
• Participate in morning strategy meeting for incoming clients
• Execute congratulatory calls to scheduled consumers
• Provide program information to prospective clients and families as needed
• Conduct telephone conversations in a friendly and professional manner
• Maintains clear communications with supervisors and co-workers
• Follows all policy and procedures of Advanced Recovery Systems
• Receives and screens visitors and / or telephone calls, providing general and specialized information about the facility
• Work as a positive team member
• Other duties as assigned by supervisor(s)
• Participate in staff meetings as needed

Requirements

Education

• High School Diploma or GED Required

Experience

• A minimum of 1 year experience in a treatment setting, Substance Abuse/Recovery agency.

Competencies

• Capable of answering calls promptly
• Demonstrate first call resolution capabilities
• Demonstrate the ability to conduct pre-admission assessment to determine the appropriateness of the admission.
• Capable of obtaining accurate insurance information.

Knowledge and Training Required

• Knowledge of DCF guidelines
• Knowledge of Joint Commission Standards
• Knowledge of Drug-Free Workplace Policies
• Demonstrates proficiency in communication and written skills
• Time Management Skills
• Familiar with community resources

Benefits

BENEFITS: Benefits begin on the 1st day of the month following date of hire.

• Pay: Competitive pay
• Paid Time Off: Up to 2 weeks of paid time off per year plus sick pay & holiday pay
• Retirement: 401K + match
• Insurance: Health, Vision, Dental, Life & Teladoc access
• Matching HSA - up to $1500 a year contribution from the company to your HSA .
• Employee Referral Bonus you can earn up to $4,000