Patient Safety Associate

Under the direction of the Facilities Director, the Patient Safety Associate provides professional support and outreach services to individuals and families, assisting them in accessing necessary preventive and primary healthcare services. The Patient Safety Associate also plays a key role in maintaining a safe, secure, and welcoming environment for all patients, visitors, and staff of the health center. Create and maintain a welcoming, professional, and safe environment for patients, visitors, and staff. Greet and direct guests to the appropriate personnel, departments, or locations. Patrol health center premises to promote safety and security. Monitor and control access to the facility, ensuring entry is limited to authorized personnel. Monitor surveillance systems and designated access points. Respond promptly to alarms, emergencies, and security-related incidents; investigate and document disturbances as appropriate. Identify and report safety hazards, security concerns, and maintenance issues to the appropriate department. Enforce organizational policies and procedures related to safety, security, and facility access. Secure the facility by ensuring doors, gates, and other access points are properly locked and secured. Demonstrate strong interpersonal, communication, judgment, and problem-solving skills when interacting with patients, visitors, staff, and community members. Assist medical departments with patient notifications and other related patient-support activities. Develop and maintain professional relationships with community and civic leaders, including churches, community centers, Community Action Programs, and other community-based organizations, to promote awareness and acceptance of the health center. Promote and explain available health center services while identifying the current and potential healthcare needs of patients and community members. Establish effective communication with patients to ensure they are aware of and have access to appropriate programs, services, and resources. Participate in community outreach activities and special events designed to enhance the health center’s visibility, reputation, and effectiveness within the community. Rotate among health center locations as operational needs require. Perform other related duties and responsibilities as assigned. Qualifications: High school diploma or GED equivalent required. One (1) year of experience directly related to the duties and responsibilities of the position, or three (3) years of professional experience providing customer service and/or patient engagement services in a healthcare setting. An equivalent combination of education and experience that provides the required knowledge, skills, and abilities may be considered. Demonstrated ability to read, comprehend, and interpret written materials, policies, and procedures. Ability to serve as a liaison with community organizations and maintain effective professional relationships. Working knowledge and understanding of patient rights, confidentiality, and HIPAA regulations. Proficiency with basic computer applications, including Microsoft Windows, Word, Excel, email, internet research, and related systems. Ability to communicate effectively and professionally with patients, visitors, staff, community partners, and other associates. Demonstrates sound judgment, tact, courtesy, professionalism, and integrity in all interactions. Ability to maintain confidentiality and exercise discretion when handling sensitive patient and organizational information. Must be physically capable of performing the essential duties and responsibilities of the position EOE/M/F/Vet/Disabled Job Type: Full-time Pay: $36,050 – $40,000 annually Health Insurance Life Insurance Paid Time Off Vision Insurance Schedule: Monday – Saturday Hours flexible based on the Health Center’s Hours of Operation Benefit Conditions: A waiting period may apply #J-18808-Ljbffr Westchester Community Health Center