Dental Scheduling Coordinator

We are currently looking for a Full Time Dental Scheduling Coordinator to join our Dental Services Operations Group team located at the Chickasaw Nation Medical Center.

Summary:
Performs clerical duties and maintains a professional demeanor and welcoming atmosphere for all patients.

Responsibilities:
* Serves in the capacity of a receptionist by greeting patients, courtesy and in a professional and prompt manner prior to obtaining all the information and documents required
* Schedules new patient, referral and follow-up appointments, handles all cancellations, and communicates appointment reminders
* Navigates patient to outside resources within the patient's area to complete their treatments
* Partners with Chief of Dental Services and Dental Clinic Manager to develop a schedule template to ensure effective scheduling
* Identifies potential emergent dental care needs
* Communicates with supervising dentists and physicians, and other primary care providers concerning patients care
* Collects of medical and dental histories
* Makes appointments and manages recall systems
* Calls patients two days prior to their appointments to remind them of date and time
* Ensures day to day maintenance of all clinic area, including minor equipment adjustments and cleanliness of clinic areas
* Triages same day walk-ins (urgent care) and assigns patient to appropriate schedule to ensure consistent care
* Works in emergency appointments and resolve scheduling conflicts
* Advises patient of any documentation that will be needed at time of check in
* Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
* Completes all training and development requirements and participates in continuing education opportunities
* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains a clean, organized work area and ensures a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
* Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
* Performs all other duties as assigned

Competencies:
Essential:
* Able to follow instructions, both written and oral
* Able to adhere to all scheduling and attendance requirements
* Honesty, truthfulness, reliability, accountability
* Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
* Understand Native American culture and tribal programs
* Working knowledge of dental terminology
* Knowledge of relevant privacy regulations such as The Privacy Act, Freedom of Information Act and Health Insurance Portability and Accountability Act (HIPAA)
* Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management

Skills:
Essential:
* Intermediate computer skills
* Skilled in operating a computer and/or other equipment related to specific role (i.e. automated currency counters, calculator, projector, binding machine, other related office equipment)

Experience:
Essential:
* 1 year directly related experience

Education:
Essential:
* High School, GED or Equivalent

Credentials:
Essential:
* Pass general background check

Working Conditions:
Essential:
* Works in a hospital or clinic environment
* Sitting up to 100% of shift
* Standing up to 50% of shift
* Walking up to 50% of shift
* Sometimes bend, kneel, stoop, push, reach
* Sometimes lift and or carry up to 25 lbs
* May be required to assist individuals with unmanaged emotions
* Potential exposure to contagious diseases
* Pass pre-employment drug test

Training
*It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.

Mission, Vision & Core Values

Mission:
*To enhance the overall quality of life of the Chickasaw people.

Vision:
*To be a nation of successful and united people with a strong cultural identity.

Core Values:
*The Chickasaw People
*Cultural Identity
*Servant Leadership
*Selflessness
*Can Do Attitude
*Perseverance
*Stewardship
*Trust and Respect
*Loyalty
*Honesty and Integrity
*Teamwork