Customer Service Representative - Aqua Quip

Customer Service Representative

Dive in to a new career with a Leslie's company:

With over 65 years of experience and expertise, Aqua Quip, a front runner in the world of aquatic luxury and outdoor leisure, became a part of Leslie's family in January 2019. We've consistently been trailblazers, pushing the boundaries in installation, service, repair, and maintenance within the industry. Our unwavering passion revolves around delivering user-friendly, dependable water care products. These encompass a wide spectrum, ranging from pools and spas to BBQs, outdoor kitchens, hearth, saunas, and an extensive selection of backyard accessories.

Job overview:

The Customer Service Representative provides exceptional support to customers by resolving inquiries and complaints through phone, email, and written communication while ensuring a positive customer experience. This role maintains accurate customer records, supports loyalty program data integrity, and collaborates with cross-functional teams to efficiently resolve issues and improve customer satisfaction.

Pay: $28.00 - $30.00/Hourly

Compensation within range to be determined by the applicant's education, experience, knowledge and skills, as well as internal equity and alignment with market data.

Responsibilities:

• Receive, research and respond to all types of customer service issues consistently following up in a timely manner and in a fiscally responsible fashion.
• Properly log all relevant information into customer service tool.
• Maintain customer service history files and reporting for lifetime of customer.
• Communicate individual issues and summaries to all appropriate field and corporate personnel on a daily or weekly basis as needed.
• Develop a network of interaction with vendors, key contacts in the service, accounting and merchandising departments to assist with customer issues.
• Copy, distribute and file customer service reports weekly to district managers and other corporate team members as requested.
• Develop and maintain a positive working relationship with store managers, district managers and regional directors.

Qualifications:

• Ability to remain resilient, exude patience and empathy, and provide excellent customer service when dealing with challenging situations.
• Excellent verbal and written communication skills and exceptional phone etiquette.
• Microsoft Word, Excel and Access proficiency with above average keyboard skills.
• Consistently positive, professional interaction with contacts at all levels.
• 2 years of retail customer service experience or general retail sales.
• History of good attendance and work habits.
• Ability to learn the 'technical' aspect of the swimming pool industry.

We offer our employees competitive compensation, extensive paid training, comprehensive and flexible suite of benefits package, 401K with company match, team member discounts, rewards for top performers, and most importantly career advancement opportunities.

Leslie's recognizes a critical component to our continued success is our people. Leslie's is proud to have a culture of inclusion that seeks to celebrate and embrace the different backgrounds and perspectives that help drive our success and support team members in developing and growing with us. We aim to create a workplace where all team members feel welcomed and valued and inspire each other every day.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.