Assistant Program Manager - Transitional Living Home

Position Assistant Program Manager Program Transitional Living Program / Maternity Group Home Status Full-Time, Hourly position. Available Shift Sunday - 2:00pm-10:00pm Monday - 2:00pm-10:00pm Tuesday - 2:00pm-10:00pm Wednesday - 12:00pm-8:00pm Thursday - 2:00pm-10:00pm Friday - OFF Saturday - OFF Description Transitional Living Program / Maternity Group Home (TLP/MGH) helps young people through a wide range of programs and services that help build resiliency and provide the necessary tools to help youth heal and grow into healthy, productive adults. Competitive pay offered including increased shift differentials. Responsible for planning, scheduling, assigning, training and directing of work of staff for the day‑to‑day operations of the Transitional Living program. Will address complaints and resolve problems of staff and clients as necessary. Assists the Youth Residential Program Manager with interviewing, disciplining, appraising performance and rewarding the performance of assigned staff. Essential Duties and Responsibilities Client Services Models safe, respectful boundaries in accordance with Synergy Services, Inc. policies, procedures, and philosophies. Assist the Youth Residential Program Manager with directing the provision of treatment services for youth participating in the TLP/MGH program. Provides weekly one‑on‑one input to assigned staff. Document client information in Client Progress Notes and files as needed. Will be the first responder to calls from youth from the program and handles office voicemail as needed. Assists with coordinating resources and services for program youth as needed. Responds to referral calls for the program; conducts pre‑placement interviews and intakes as appropriate. Meet with youth from the program as necessary. Handle a caseload as necessary. Must possess broad knowledge of community resources. Administrative Assists the TLP/MGH Program Manager with assuring that adequate staffing levels occur by hiring programmatic staff. In collaboration with the TLP/MGH Residential Program Manager performs annual appraisals and assist in salary review recommendations. Documents personnel issues as necessary. Assists with budgetary oversight for programmatic budget. Assists the TLP/MGH Residential Program Manager with monitoring of the program checkbook. Serves in on‑call rotation (on‑call support). Develops and implements plans for staff development and training of new employees, students, and volunteers. Assures that critical learning and experience has been received by the end of training. Attends community youth‑oriented agency meetings. Performs agency, business and school related groups and presentations for agency and TLP/MGH program. Initiates needed tasks for completion. Accepts other cooperative duties as needed. Maintains client confidentiality and professionalism. Networks with community and other organizations for resources. Facilitates and attends staff meetings. Communicates consistently and regularly with Youth Residential Program Manager, other agency and community staff. Documents and follows all protocol per the Transitional Living SOPs, completing all logs and paperwork required for the program. Must be organized and have excellent follow through with paperwork and requirements. Participation in Performance and Quality Improvement activity is required by each employee. Performs other duties as assigned. Supervisory Responsibilities Directly supervises and trains assigned employees as well as volunteers and work study workers in the Transitional Living program. Direct supervisory responsibilities include the scheduling, planning, assigning, and directing of work of assigned staff. Will address complaints and resolve problems of staff and clients as necessary. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Assists the Youth Residential Program Manager with responsibilities including interviewing and hiring staff, appraising performance, and rewarding and disciplining employees. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Highly Preferred Requirements: An advanced degree in social work or a comparable human service field and at least two years of direct care experience in human services; or a bachelor’s degree in social work or a comparable human service field and four years of direct care experience in human services. Minimum Requirements: Associates degree in social work or comparable human service field and four years of direct care experience in human services; or High School diploma or GED and six years of direct care experience in human services. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Certificates, Licenses, Registrations The employee must be CPR/First Aid certified, have Medication Technician certification, have Safe Crisis Management certification, have Food Handlers Permit and have a valid Class E Drivers license. Other Skills And Abilities The employee must have the ability to type and use computer software, including Windows, Word for Windows, and EXCEL. Must be familiar with Medical Terminology and with DSM IV diagnoses. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; sit; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Must be able to walk long distances, be able to withstand and work or adjust activities in varied weather conditions. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision. Must have ability to work a flexible schedule when needed/requested and meet all on‑call rotation responsibilities. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to fumes, airborne particles, or communicable diseases. The employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. While performing the duties of this job, the employee may be exposed to the risk of violence and secondary trauma. Additional Requirements Must be at least 20 years of age, pass a background check and Family Care Safety Registry screening, fingerprint screen, drug screen, and have a valid driver’s license and proof of insurance. Position requires CPR, Med Tech Certification and Chauffeur’s License within 30 days from the date of hire. EEO Statement Synergy Services is an EEO employer. We firmly support the principle and philosophy of equal employment for all individuals, regardless of age, race/ethnicity, religious creed, ancestry, color, sex, disability (including pregnancy), national origin, marital status, political belief, sexual orientation, gender identity, gender expression, genetic testing and screening information, covered veteran status or any other protected category pursuant to applicable federal, state or local laws. Benefits All full‑time positions are eligible for generous benefit package including medical, dental, vision, life and disability insurance, PTO, paid holidays and a 401(k) Plan with Employer Match. Some regular part‑time positions are eligible for partial benefits. Synergy Services is committed to fostering, cultivating, and preserving a culture of belonging and representation. We feel our staff, interns, and volunteers are among our most valuable assets. We embrace and encourage the differences in life experiences, knowledge, self‑expression and unique capabilities that our staff, interns and volunteers bring to their work at Synergy. These aspects strengthen our agency, community, and our work with clients. #J-18808-Ljbffr Synergy Services