Patient Service Representative at Rochester Regional Health in Rochester, New York

Patient Service Representative

As a Patient Service Representative, you are the warm and friendly point of contact for visitors, providers and staff within the department and keep the department running with your exceptional customer service skills. Full Time position located at Unity Hospital, 1555 Long Pond Rd., Rochester, NY 14626 in the Administrative department. Schedule includes Monday - Friday and every other weekend rotation. 7:00 AM to 3:00 PM and 3:00 PM to 11:00 PM. Key responsibilities include:

• Patient Support. Manage check-in and check-out; work with patient/family and explain relevant unit processes; answer any questions patient/family may have to the best of your ability; round on the patient care unit and provide customer service to each patient when asked for assistance
• Unit Management. Prepare unit with daily staff assignment board, nurse locators and updated patient room boards; assist Clinical Nurse Leader with the coordination of daily patient activities; update patient chart when appropriate; oversee information flow within unit, including telephone, mail, fax and paper reports; maintain and stock supplies on unit
• Medical Record Management. Process physician paper orders or Computerized Physician Order Entry (CPOE) tasks and maintain all electronic and paper medical records

Minimum qualifications include: High School Graduate or GED preferred. Six months related work experience in a healthcare or general office setting preferred. Experience with public contact, with good interaction and communications skills. Medical terminology and/or prior nursing assistance experience preferred.

Physical requirements include: Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver's license.

Pay range: $16.75 - $18.91. The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts. Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.