Casino Host

About the Organization It is the intent of the Avi Resort and Casino, a wholly owned subsidiary of the Fort Mojave Indian Tribe, to abide by applicable Federal Equal Employment Opportunity laws consistent with Indian Preference Laws and in conformity with the Fort Mojave Tribal Employment Rights and Ordinances. All applicants are considered on the basis of their ability to do the job without regard to individual race, religion, color, sex, age, national origin, political affiliation or physical, mental or emotional disabilities or veteran status. All statements contained herein are true to the best of my knowledge. I understand that misrepresentation, omission of facts or falsification of the application will render the application void, or if hired, may result in immediate termination of employment. Summary Responsible for cultivating new and existing casino players through relationship building techniques, managing comp and point accounts within myAdvantage Club program and encouraging gaming migration and player loyalty within a rewards based tiered card system. Essential Functions and Responsibilities Greets and answers phones in a professional manner. Participates in casino‑invited events, concerts and tournaments as scheduled. Physically walks the casino floor for all forms of customer service needs. Monitors casino floor to identify non‑carded players and promotes new card enrollments for myAdvantage Club. Create and categorize reports on a daily basis. Cultivates player loyalty to the property through building one‑to‑one relationships and face‑to‑face conversation time with guests. Responsible for increasing trip activity in prospect and inactive accounts through assigned telemarketing. Identifies and recognizes players actively engaged in gaming areas on the casino floor. Researches detailed account information to guide casino players on achieving increased card levels within a rewards based tiered card program. Maintains a comprehensive understanding of the entire property and all current special events, promotions, invitations and be able to easily explain them to casino players. Communicates and documents conversation and daily activities with casino players. Maintains competitive market awareness through research and property comparisons. Provide outstanding customer service in a timely manner to both guests and fellow team members. Performs other duties as assigned. Qualifications High school diploma or equivalent. Minimum (2) years of related experience. Strong administrative, organizational, and communication skills. Knowledge of computers, Word, Excel and other office programs and equipment required. Strong customer service skills and ability to develop customer loyalty. Excellent verbal and written communication skills required. Ability to multi‑task, maintain composure and show self‑confidence. Ability to resolve customer complaints and satisfy hospitality requirements while adhering to company policy. Must be at least 21 years of age. Obtain and maintain all work cards as required by the company. Verify right to work in the United States. Work Cards Gaming Alcohol Awareness Food Handler Physical Requirements Frequently required to walk, stand or sit for long periods. Use hands to finger, handle, or feel. Reach with hands and arms. Occasionally required to climb or balance and stoop, kneel, crouch, or crawl. Frequently lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Potential Work Environment Conditions The work environment is characterized as a casino setting requiring multi‑tasking, where computers and standard office equipment will be supplied and used as a part of the job. The noise level in the work environment is usually moderate to loud requiring service to guests who may be smoking and/or drinking alcohol. The work environment is a smoking environment in the building as well as occasional work outdoors as needed. Work schedule varies including weekends, holidays and special events. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation. EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. This position is currently accepting applications. #J-18808-Ljbffr Avi-Resort-and-Casin