Salesforce Support Analyst

Pay Rate: $87 per hour Summary: Location: Iselin, NJ Work Mode: Onsite Responsibilities: Technical Support: Serve as primary contact for complex Salesforce and MuleSoft issues; diagnose, triage, and resolve incidents within SLAs while documenting solutions. Platform Administration: Manage user accounts, profiles, roles, permissions, custom objects, fields, and validation rules; conduct system audits and optimize performance. MuleSoft Integration Support: Troubleshoot Anypoint Platform integrations, monitor API health, resolve connectivity issues, and ensure data synchronization across systems. Salesforce Ecosystem Management: Support Sales Cloud, Service Cloud, and Experience Cloud; troubleshoot automation tools (Process Builder, Flow, Workflows); maintain reports and dashboards. Collaboration: Partner with business users and development teams; translate technical concepts; participate in release management and testing. Continuous Improvement: Identify process optimization opportunities; stay current with Salesforce releases; recommend best practices; contribute to documentation and training. Requirements: Minimum 5 years in Salesforce administration and support with MuleSoft integration experience. Technical Skills: Strong Salesforce administration proficiency (security model, data management, customization). Working knowledge of MuleSoft Anypoint Platform and API management. Experience with SOQL, Data Loader, REST/SOAP APIs. Basic understanding of Apex and Visualforce for troubleshooting. Familiarity with version control and change management. Core Competencies: Exceptional analytical and problem-solving abilities. Excellent communication skills with ability to explain technical concepts to diverse audiences. Strong attention to detail and ability to manage multiple priorities. Customer-service oriented with collaborative mindset. Preferred Skills: Salesforce Administrator certification (ADM 201). Additional certifications: Platform App Builder, Service Cloud Consultant, MuleSoft Developer. Experience with Einstein Analytics, Agile/Scrum, and DevOps practices. Axelon