BOH Supervisor

At Chick-fil-A Rancho Cucamonga, we exist to be the most loved and successful restaurant in the Inland Empire. We are seeking a Back of House Supervisor to join our leadership team and help drive excellence in food production, food safety, and team member development. The BOH Supervisor serves as a front-line leader and shift manager, guiding kitchen Team Members to maintain speed, accuracy, and food quality while upholding Chick-fil-A’s uncompromising standards of safety and cleanliness. This is a hands-on leadership role that requires humility, discipline, emotional intelligence, and a desire to serve others. The individual selected for this role will also begin an accelerated leadership development program designed to build both operational and leadership capabilities. They will start as a Team Member and, over the course of a few months, progress through Trainer, Crew Lead, and ultimately Supervisor with the support of structured training, regular performance check-ins, and dedicated mentorship from senior leadership. Progression is based on performance and not guaranteed, but this program provides a clear and supportive path toward leadership within Chick-fil-A. Compensation Competitive hourly pay based on experience and stage in development program Base wage of $23.50 upon promotion to Supervisor Paid training and development opportunities Leadership mentorship from the Operator and Director of Operations Opportunity for advancement into higher leadership roles within the restaurant Minimum Qualifications: At least 3 years of prior work experience in a customer-facing, team-based, or fast-paced environment Demonstrated reliability and strong work ethic — consistently shows up ready to work and meet commitments Coachability and humility — receptive to feedback and eager to learn Strong people skills and emotional intelligence — able to communicate clearly, stay calm under pressure, and resolve conflicts effectively Commitment to upholding Chick-fil-A’s standards of excellence, hospitality, and food safety Valid Food Handler’s Card (can obtain directly after hire) Preferred Qualifications: At least 1 year of prior experience in a leadership role within food service, retail, or another customer service industry Experience with shift management responsibilities such as opening/closing, handling cash, delegating tasks, or training new employees Proven ability to motivate and develop team members to achieve performance goals Familiarity with fast-paced, high-volume environments where operational accuracy and speed are critical Demonstrated ability to lead by example with servant leadership, integrity, and a focus on team success Schedule Requirements Full-time Availability (35+ hours per week) Opening shifts: 6:00AM - 2:30PM Closing shifts: 2:00PM - 10:30PM Must be available Friday and Saturday night (2:00PM-10:30PM) Responsibilities Lead and support up to 20 Team Members in the kitchen to ensure speed, accuracy, and food quality Ensure completion of all essential BOH tasks outlined on shift checklists Provide mandated break periods for all employees on shift in compliance with CA Labor Law Hold Team Members accountable to Chick-fil-A Rancho Cucamonga’s policies, procedures, and cultural standards through coaching and corrective action resources Utilize Crew Leaders effectively to support production and maintain flow during high-volume periods Operational Excellence Oversee BOH operations to meet or exceed standards in: Speed of production Food quality & taste Accuracy Food safety compliance Identify production or safety deficiencies in real time, analyze root causes, and implement corrective actions Maintain efficient kitchen flow to support FOH speed of service and guest satisfaction Food Safety & Compliance Enforce all Chick-fil-A food safety standards, including proper holding, labeling, rotation, and temperature checks Ensure cleanliness and sanitation in compliance with health department and brand standards Respond appropriately to equipment issues, following lockout/tagout procedures Take proper action in the event of employee injuries and notify HR and Sedgwick as required Report any suspected harassment or discrimination immediately and responsibly Guest Experience & Brand Stewardship Ensure every meal leaving the kitchen meets Chick-fil-A’s standards for quality, taste, and presentation Model servant leadership and humility to inspire BOH Team Members to take pride in their work Support a culture where production excellence and hospitality are seen as inseparable Participate in regular Supervisor meetings with peers and the General Manager Communicate effectively with FOH Supervisors to maintain alignment on speed and order flow Support catering operations as needed, including oversight of order preparation 12190 Foothill Blvd, Rancho Cucamonga, CA, 91739 This job posting is for an opportunity at a Chick-fil-A® Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator’s restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision. #J-18808-Ljbffr