Associate Customer Support Specialist
Miter
A Better Built World
At Miter, we're on a mission to help construction contractors build with confidence. If we're successful, we'll make it easier and faster to build critical physical infrastructure - roads, bridges, utilities, data centers, housing, etc.
For decades, construction and field services contractors have had to run their businesses on outdated software: clunky, on-premise systems created in the 1980s and 1990s.
That's where Miter comes in. We're using AI and embedded payments to rebuild the core HR, finance, and operations systems that underpin our physical economy. Using Miter, contractors like Marathon Electrical, W.J. O'Neil, and Truebeck Construction are building stronger teams, controlling job costs, and accelerating jobsite execution.
This idea is resonating. Since we launched in 2021, we've grown to thousands of customers and tens of millions in ARR, making us one of the fastest growing vertical software companies ever. To double-down on our momentum, we've raised $50M+ from top investors (Bessemer, Coatue, and Battery) who share our belief that we're just getting started.
About the Team & How We Work
As an Associate Customer Support Specialist, you'll be the first line of defense for Miter's customers the person who turns a frustrating moment into a resolved ticket and a confident contractor. Our customers rely on Miter to pay their employees accurately and on time, and when something goes wrong, it's a same-day crisis. Showing up quickly and clearly is the job.
You'll work the general support queue, resolving Tier 1 cases spanning payroll, taxes, HR, and benefits. Over time, you'll develop a specialty (think: payroll or benefits) and become a trusted resource for your teammates.
We're a scrappy team that prizes ownership, fast learning, and the instinct to follow through. This role is a feeder into our L2 Specialist track; if you grow here, there's a clear path forward!
What You'll Do:
- Work the general support queue, resolving Tier 1 cases across payroll, taxes, HR, and benefits for Miter's customer base.
- Ramp quickly on Miter's product, ticketing tools, and knowledge base shadowing Specialists early, then resolving tickets independently within weeks.
- Use troubleshooting frameworks and internal resources to diagnose issues, ask the right clarifying questions, and deliver clear, empathetic responses.
- Stay with the ticket: follow up proactively, loop in Specialists when needed, and make sure nothing falls through the cracks.
- Develop a product specialization over time, contributing to team SLAs and handling 6070% of assigned tickets without escalation by month two.
What You'll Need:
- 02 years in a customer-facing role (support, success, retail, hospitality, or similar) non-traditional backgrounds welcome if the communication and learning bar is met.
- Track record of ramping quickly on a complex product or domain whether through school, a prior job, or otherwise.
- Comfortable in a fast-paced, ticket- or queue-driven environment; able to manage multiple open cases without dropping the ball.
- Proficient navigating modern SaaS tools; able to learn a new product deeply within weeks, not months.
- Comfortable using a help desk / ticketing system (Pylon, Zendesk, Intercom, Front, or similar).
- Can follow a troubleshooting framework and use a knowledge base to diagnose issues independently.
- Coachable: takes feedback well and asks for help before getting stuck.
- High ownership: stays with the ticket, follows up proactively, doesn't let things drop.
- Empathetic and patient with frustrated customers, including those under real time pressure.
- Curious about the construction industry and the operational reality of our customers.
Our Interview Process:
- AI Recruiter Screen
- Hiring Manager Interview
- Take Home Assignment
- Mitosaur Team Round
Our Benefits
Competitive Compensation: We offer competitive (well above "market") salary, commission, and equity packages.
Medical Insurance: Comprehensive medical, dental, FSA, vision plans to suit you and your family's needs.
401(k) Retirement Plan: Company-matched contributions to help you plan for your future.
Flexible PTO: Take the time you need to recharge and be your best self.
Parental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents.
Learning & Development: We offer every employee an annual educational allowance to explore external professional development.
Office Extras: Snacks, coffee, lunch, and commuter benefits for in-office Mitosaurs.
Community: Company-wide and team-specific off-sites per year.
Hybrid vs. Remote Approach
We believe the magic of Miter comes from working side by side. We also believe in work flexibility. For roles that are listed as hybrid , our approach is 3 days a week in the office giving us the chance to connect, brainstorm, and build stronger relationships. If you live within a reasonable commute to either our New York City or San Francisco offices, we ask that you work in our hybrid approach.
Otherwise, for roles listed as remote or in other cities where we don't have an office location, there is no requirement to work in our hybrid approach. We do travel a few times a year for onboarding, company-wide and team specific off-sites!
Join our Talent Community
Not seeing a role that matches your background right now? Apply to our Talent Community, and we'll reach out if a role opens up that aligns with your experience!
Equal Opportunity
Miter provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
Miter- ...Customer Relations Specialist (Remote Support Role) We are seeking a Remote Customer Relations Specialist based in the New York area to assist clients with travel planning support, coordination, and communication. This role focuses on delivering a high-quality client...SuggestedRemote jobFor contractorsFlexible hours
- A forward-thinking engineering firm is seeking a Customer Service Representative to provide exceptional support remotely. Responsibilities include addressing customer inquiries, managing multiple tasks, and collaborating with teams to enhance service. The ideal candidate...SuggestedRemote job
- ...startup delivering a security layer for the AI era, expanding its Customer Success team from its NYC office. The Customer Success Associate will own customer implementation, onboarding, and ongoing support, acting as the face of the product and coordinating with...SuggestedWork at office
$15 per hour
QVC Group is seeking a Customer Service Specialist to support its Cornerstone brands like Ballard Designs and Frontgate. This is a full-time remote position for candidates residing in Ohio, offering $15.00 per hour. Responsibilities include handling a high volume of inbound...SuggestedRemote jobHourly payFull time- A healthcare platform company is seeking experienced customer support professionals to provide fast and empathetic support to healthcare professionals. This remote position requires fluent English and experience in customer support, ideally with 2+ years in roles involving...SuggestedRemote job
- MaziCTools is hiring an Amazon Customer Service Associate for a work-from-home position. This role is vital in delivering outstanding customer... ...post-sales issues while utilizing various software tools to support customer accounts. Benefits include health insurance, 401K...Remote jobWork from home
- RelaDyne is seeking a Customer Service Representative to join our team and provide outstanding support to customers and internal teams. In this role, you’ll be a key point of contact for order processing, customer inquiries, and service coordination while helping ensure...Remote job
- Walmart is seeking a remote Customer Care Specialist to join our team in Dallas, Texas. You will provide exceptional service via phone, email, and live chat, acting as the main contact for customers and resolving inquiries to ensure satisfaction. Responsibilities include...Remote job
- Nations Photo Lab is seeking a Customer Service Associate to join our fast-paced team in the photography printing space. You will handle inquiries across phone, email, and chat, process orders, and maintain accurate account information while building lasting relationships...
- QVC Group is looking for a remote customer service representative to join their team. In this role, you will handle inbound customer inquiries and personalize each interaction while providing top-notch service. Ideal candidates are expected to have at least 12 months of...Remote job
- Casella Waste Systems, Inc is seeking a Customer Care Representative to handle a high volume of inbound calls, inquiries, and requests, delivering accurate and courteous resolutions. You will engage customers to understand issues and recommend products or services that...
- Copyright Clearance Center is seeking a Customer Account Specialist for a remote role. The position handles publisher and academic inquiries via... ...software systems, and collaborate within a team while supporting CCC’s rights and content delivery services. The role emphasizes...Remote job
- ...operational efficiency. Advance your career in a high-growth, professional setting.Job DescriptionAssociate Fundraising Support OverviewThe Associate Fundraising Support role focuses on managing due diligence and investor inquiries with precision and professionalism.Collaborate...
- The AVP, Application Support will play a crucial role in ensuring the smooth operation and stability of our trading platforms. You will be part of a global team, working closely with internal and external clients to monitor, troubleshoot, and resolve technical issues. Your...
$145k - $180k
...the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation... ...Madison Ave NY, Boston MA, or Miami FL***The Application Support Development Associate is a senior technology professional who operates at the...Hourly payFull timeContract workWork experience placementRemote workShift work$90k - $130k
Enterprise Technology Specialist - Electronic Trading Support Location New York Business Area Sales... ...expertise with exceptional customer service.Ensure a seamless transition... ...Options, or Derivatives and their associated order and trade lifecycle.Experience...Temporary workFor contractorsWork experience placement- Decentralized Masters is looking for a Virtual Assistant who will manage emails and communications, handle customer queries, and draft reports. This fully remote position offers a competitive salary package and unlimited paid time off (PTO). You will work within a young...Remote job
- Social Capital Resources located in New York City is seeking candidates to support Relationship Managers in promoting banking products and services to Financial Institutions clients. Candidates will assist in establishing business relationships and evaluating transactions...
$115k - $213k
...belong and thrive.Your day at NTT DATAAs a Principal Support Services Technology Sales Specialist at NTT DATA, you will bring your expertise and enthusiasm... ...skills to create beneficial solutions for customers, partners, and the organization.Client-centric mindset...Full timeRemote workFlexible hours- ...and Marketing department to generate revenue by developing business opportunities while maintaining and expanding (existing & new) customer relationships Work with the team to perform credit underwriting and credit monitoring of loans Assist the RMs to manage the...
- ...colleagues. That's where you come in! Job DescriptionRole ObjectiveThe help desk agent is responsible for taking provide help desk support to the Customers. The focus is on delivering an excellent customer service experience, to be:Be a Trusted advisorListen & understand our...
- ...reduce friction Maintain documentation, governance standards, and security best practices across all tools Act as the go-to expert, supporting teams with onboarding, training, and best-practice guidance What We Are Looking For Proven hands-on experience administering...
- A travel support company is seeking a Remote Customer Service Representative for hotel bookings. This role involves assisting clients with hotel research, providing information on pricing and availability, and maintaining client records in a fully remote environment. Ideal...Remote workFlexible hours
- ...Provides day-to-day administrative, logistical and operational support to the HIV Care and Prevention management team to facilitate... ...facilitate purchasing where necessary 6. Assist Quality Management specialist with special projects related to quality assurance/improvement...Work at office
- Johnson & Johnson's DePuy Synthes Sales division is seeking a Sales Associate to support Orthopaedics in the Saginaw, MI region. This role involves clinical and customer support in hospitals, guiding surgeons in the OR with knowledge of joint reconstruction, trauma, spine...
- ...platform. We complement effective functional support - administration, accounting, tax, order... ...through ETFs.We are looking to grow our specialist team by hiring an experienced ETF... ...training material, technical explainers, custom FAQs & hands-on instruction to Issuer teams...Full timeFlexible hours
$45.2k
...where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by... ...partial financial assistance with utility costs. Position: Peer Specialist Reports To: Program Manager Location: 19 Winthrop Street...Full timeLive inWork at office- ...trading and settlement platforms. Elevate your career with continuous improvement opportunities.Job DescriptionSupport Associate, Application Support & System Reliability OverviewThe Support Associate ensures stability and reliability of critical wealth management systems...
$57.88k
...Epic Practice Support Assistant Administrative/Office Support New York, NY Full-Time... .... Along with promoting excellent customer service in our faculty group practices and... ...must have a Highschool or eqv required. Associates degree preferred. Experience and competency...Full timeWork at office$52.23k - $56.41k
...Direct Support Assistant Occupational Category: Health Care, Human/Social Services Salary Grade: 09 Bargaining Unit: ISU - Institutional Services Unit (CSEA) Salary Range: From $52225 to $56413 Annually Employment Type: Full-Time Appointment Type: Permanent...Permanent employmentFull time
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Associate Customer Support Specialist. Be the first to apply!
- operations support assistant New York, NY
- part time support assistant New York, NY
- administrative support assistant New York, NY
- direct support assistant New York, NY
- program support assistant New York, NY
- online customer service assistant New York, NY
- customer relations assistant New York, NY
- customer service rep part time New York, NY
- customer support representative New York, NY
- client engagement specialist New York, NY


