Lead Retail Operations

Job Description

Job Description

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
  
   

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary:

A Supervisor is responsible for directing the day-to-day routine work of a larger group of associates, and is a key holder. Responsible for maintaining business standards and has increased decision making authority, acts as manager-on-duty in absence of other management presence. Also fulfills day-to-day work responsibilities for the organization as needed.

Job Specifications:  

• Starting Wage: $23.00/hr - $26.88/hr  

• Employment Type: Year Round  

• Shift Type: Full Time hours available 

• Minimum Age: At least 18 years of age  

• Housing Availability: No 

Job Responsibilities:

• Full-fill manager-on-duty responsibilities when scheduled
• Assist in maintaining and administering operational expectations by following company policies and guidelines
• Maintain and model high retail, merchandising and cleanliness standards as set forth by the Store and Senior Manager
• Assist Store Manager to ensure sales are generated while demonstrating and maintaining an enthusiastic and professional standard of guest service
• Maintain all company paperwork according to policies and standards
• Assist in on-boarding and training of new employees in POS, product knowledge, guest service, rental and sales
• Assist Store Manager in communicating company values and goals to the employees
• Manage inventory control and meet or exceed inventory goals
• Enforce company cash handling and other Loss Prevention policies and procedures
• Remain current on new industry products and trends; demonstrate knowledge of products
• Communicate ideas or issues with the Store Manager
• Drive sales through direct communication with store employees to ensure customers are provided with the highest level of customer service, emphasizing courteous and knowledgeable assistance
• Model customer service for employees and promote sales whenever interacting with guests
• Walk the floor regularly to manage the floor for daily MOD responsibilities
• Motivate employees to increase sales, units per transaction and transaction size in day-to-day sales
• Communicate with Store Manager to ensure smooth business operations
• Ensure that all safety standards are being observed at all times
• Demonstrate and enforce company values and ethics
• Other duties as assigned

Job Requirement:

• HS Diploma or GED Equivalent
• At least 1 year relevant work experience required, company experience preferred
• At least 1 year supervisory experience required
• Basic computer skills with ability to learn
• English fluency
• Excellent communications skills both written and verbal
• Self-motivated with the ability to multi-task
• Ability to work a flexible schedule; stores are open 7 days a week and hours vary depending upon location, season, and type of store
• Familiarity with rental and retail POS systems preferred

The expected pay range is $23.00/hr - $26.88/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  515320
Reference Date: 07/06/2026 
Job Code Function: Retail Ops