Personal Banker - Bilingual

Personal Banker - Bilingual

Hot Job

OK OKC Capitol Hill - Oklahoma City, OK 73109

Overview

Position Type Full Time Job Shift Flex M-F 7:30-6:15; RS 8:45-12:15 Education Level High School Category Retail

Description

At First Fidelity Bank, people matter, including our customers, our communities, and especially our employees.

In our Retail Banking teams, employees serve as trusted financial partners for the clients and neighborhoods we serve. We are looking for service-minded individuals who enjoy building relationships, helping clients achieve their financial goals, and being a positive presence in their community. Our retail team members are essential to our success, and we support their growth through training, development, and opportunities to advance. One of our core values is providing a caring place to work where people enjoy coming to work, build lasting relationships, and feel proud of the difference they make every day.

Primary Duties/Responsibilities:

Client Relations and Sales

• Creates a memorable client experience by proactively building, maintaining, and growing relationships through various communication channels. Provides a superior level of service by identifying clients' needs and recognizing and acting upon opportunities to offer Bank products and services.
• Engages in professionally curious conversations with prospective and existing clients in order to uncover service opportunities. Asks questions to understand what is important to the client and how the Bank can help meet the client's financial needs. Uses a consultative approach while tailoring recommendations and solutions.
• Presents options to clients about ways to make their banking more beneficial, easy and convenient, while ensuring the needs of the client always come first.
• Works to bring the client's expectations in line with the Bank's capabilities in order to achieve the client's desired outcome. In every interaction looks for ways to say "yes" to the client, adapting, as needed, to meet the ever-changing needs of our clients and the communities where we do business.
• While consulting with the client, thoroughly explains product and account features, statements and service charges in a manner that the client can easily understand.
• Develops strong relationships with other colleagues at the Bank in order to introduce clients to specialists who can assist with specific financial needs.
• Provides prompt, efficient, and accurate service in response to client requests, inquiries, or problems. Dedicated to resolving client service issues in a manner that is efficient and favorable to the client and the Bank.

Teller Transactions

• Provides accurate cash handling and positive client relations while performing a variety of Teller service functions, including cashing checks; processing deposits and withdrawals on savings and checking accounts; processing loan transactions; preparing change orders; and selling gift cards, savings bonds, cashiers and travelers checks.
• Assists clients with questions on accounts and researches to identify and resolve problems.
• Accurately processes transactions while working within defined limits of authority. Maintains accurate cash and coin supply in drawer, keeping currency and coin in a neat and orderly arrangement.
• Verifies deposit amounts, examines checks, bonds and cashier's checks to determine negotiability. Accurately verifies signatures and client balances on withdrawals. Enters transactions into Bank records via online terminal. Completes and records accurate documentation on large transactions.
• Responsible for accuracy in balancing each day's transactions and verifying cash. Balances drawer and coin vault within defined accuracy standards.

Other Duties

• Leads by example, exceeding the expectations of the Bank's Mission, Core Values, and Golden Rules of Service.
• Complies with all policies, procedures and regulatory banking requirements.
• Demonstrates good work habits, attendance and follows policies and procedures.
• Performs other relevant duties as assigned.
• Regular and reliable attendance at work is an essential function of the job.

Qualifications

Experience Requirements:

• A minimum of six months' work experience providing customer service support or cash handling experience in the financial services, retail sales or other goal-oriented environment.
• Previous teller and sales experience preferred.
• Proficient knowledge of bank products and services.

Education Requirements:

• High school degree or equivalent required.
• Some college preferred.

Other Requirements (Skills, Abilities, Characteristics):

• Strong work ethic and high integrity.
• Represents the Bank and oneself in a positive, courteous and friendly manner. Maintains professional appearance and behavior at all times.
• Excellent client-service skills, displaying a friendly, outgoing, assertive, confident, and enthusiastic personality.
• Exceptional interpersonal and communication skills with the ability to effectively build relationships. Must be able to interface at all levels of the organization, build collaborative relationships across departments and teams, and display confidence when speaking with internal and external customers.
• Demonstrates an outgoing, enthusiastic and sales-oriented personality. Must have great sales skills and be comfortable working in a goal-oriented environment. Actively participates in the Bank's sales program and is able to meet and exceed the expectations of established sales and referral activities.
• Established organizational skills leading to high accuracy rates in all areas.
• Proficient computer and technical skills, including the ability to use bank software products and branch capture equipment.

Supervisory Responsibility: None

Physical Requirements:

• May require long periods of standing or sitting.
• Ability to lift and carry cash drawers, coin bags, and boxes sometimes weighing over 25 pounds.
• May require long periods of typing and repetitive motion.

AA/EOE/D/V/MEMBER FDIC