Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I came to America from Korea 30 years ago barely speaking English. I had to learn fast, adapt fast, and figure things out quickly. I started from the bottom sweeping floors in a salon and worked my way up to becoming a master stylist and eventually the owner of a successful high-end hair salon.

But I hit a ceiling.

I realized I didn’t just want income—I wanted impact, ownership, and long-term growth. That journey led me into the insurance industry. This business gave me the opportunity to build something meaningful, help families protect their future, and create financial freedom not just for myself, but for the people on my team.

Our office culture is different by design.

We believe in flexibility, ownership, and growth. Schedules can be flexible. Snacks are always stocked. You get your birthday off. We take as many holidays as we reasonably can. We work hard and we enjoy the process. There’s even a treadmill in the office because I believe a strong body and strong mind go together. I encourage my team to take care of themselves physically and mentally.

We offer deferred compensation, bonuses, and 10 days of paid time off in the first year. But more importantly, we offer opportunity.

This career is not for everyone. It requires resilience, a strong mindset, positivity, and a genuine desire to help people. You have to be comfortable being uncomfortable, especially when it comes to sales and service conversations.

I’m looking for someone ambitious. Someone who wants more control over their life. Someone who wants to grow, earn, and build something meaningful. If you want to work with an entrepreneurial leader who values integrity, accountability, and effort, this could be the right place for you.

If you bring commitment and heart, I’m willing to invest in you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Mia Migita - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.