Assistant Facility Manager

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Assistant Facilities Manager Facilities Manager What this job involves: As a Assistant Facilities Manager at JLL, you'll take the lead in orchestrating seamless facility operations for a dynamic client environment. This role puts you at the helm of a diverse team including receptionists, office services coordinators, union staff, and third-party vendors, ensuring every touchpoint delivers excellence. You'll partner closely with senior leadership to drive both day-to-day operations and strategic initiatives, from budget management to sustainability tracking. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees, and in this role, you'll be instrumental in that mission. Your responsibilities span the full spectrum of facility management: overseeing maintenance and repair services, managing vendor relationships, serving as the primary liaison with building landlords, and ensuring all services meet rigorous KPIs and SLAs. You'll balance tactical execution with strategic planning, managing both operating and capital budgets while identifying cost-saving opportunities that align with client goals. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll exemplify this by building strong relationships across client teams, vendors, and internal stakeholders to create an environment where everyone can do their best work. Beyond traditional facility oversight, you'll exclusively own the meetings and events function for Stamford while supporting the broader region, manage space planning and occupancy changes, and serve as a hands-on leader who isn't afraid to step in at the front desk when needed. What your day-to-day will look like: Lead and develop a high-performing facilities team including receptionists, office services coordinators, union staff, and third-party vendors, allocating resources strategically and ensuring adherence to best practices Exclusively own all meetings and events coordination in Stamford and provide support across the broader region, ensuring backup staff are properly trained on event management protocols Serve as the primary point of contact for building landlords and act as liaison between union representatives and clients to resolve site-related issues effectively Oversee procurement administration, vendor management, engineering and operational contracts, and invoice processing to ensure timely delivery of contracted services and materials Monitor and drive client satisfaction by providing seamless facility management services, demonstrating leadership, responsiveness, and creativity in service delivery while continuously improving processes and systems Manage operating budgets (OPEX and CAPEX), prepare timely month-end budget reports and re-forecasts, and assist with operational reporting, budgeting, contracts, and financial systems as needed Track and report on KPIs, SLAs, waste management, sustainability metrics, and scope matrix to ensure contractual obligations are consistently met Coordinate maintenance and repair services, reviewing contractor practices to ensure quality work aligned with manufacturer recommendations and established processes Identify and implement cost-saving opportunities by maximizing utilization of service providers, preferred vendors, and efficiency improvements consistent with client objectives Submit and oversee ServiceNow tickets for building operations, utility work, facility maintenance, or shutdown activities that may affect client operations, ensuring tickets are properly routed through Corrigo and resolved promptly Own, create, and close day-to-day work orders in Corrigo while coordinating all onsite meetings and service requests through the platform Resolve problems associated with all building services including janitorial, pantry services, printer rooms, conference rooms, and furniture issues Administer building access for all users and visitors on a daily basis, including registration, issuance, and troubleshooting of access-related issues across locations including Boston Provide backup coverage for front desk reception during out-of-office periods, acting as an interface with clients, visitors, and guests Oversee space planning, occupancy changes, and storage space management for all business units Maintain client site pages on the client's intranet system for the region and coordinate with stakeholders to ensure smooth delivery of programs and procedures Support unmanned office operations including associate registration for building access and other facility-related needs Required qualifications: Minimum 5 years of progressive facilities management experience, including at least 2 years in a supervisory or leadership role. Solid understanding of building systems, maintenance practices, and facility operations best practices Excellent vendor management and contract administration capabilities Proficiency with facility management software systems, procurement platforms, ServiceNow, and Corrigo Strong communication and interpersonal skills with ability to build effective relationships across all organizational levels Preferred qualifications: Experience in corporate office environments. Background in sustainability initiatives, waste management programs, and space planning Demonstrated ability to manage building access systems and security protocols across multiple locations Project management experience with ability to support both short and long-term strategic initiatives Experience developing succession planning and talent development strategies for facility teams Track record of process improvement and client satisfaction enhancement initiatives This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 74,500.00 – 74,500.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On-site –Stamford, CT If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. 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