Data Entry Specialist

Repair Coordinator / Data Entry Specialist

Location: Lanham, MD 20706 Duration: 3–6 months (with possible extension) Hours: 8:30 AM – 5:00 PM (overtime possible) Pay Rate: $20 - $23/hour

What You Will Do

• Receive, unpack, and validate customer equipment (2-way radio devices)
• Enter and maintain accurate device and customer data in system
• Track repair items and ensure proper workflow updates
• Communicate with customers regarding equipment status and updates
• Collaborate with service and sales teams for coordination and issue resolution
• Use service system along with internal tools for tracking
• Follow ISO9001 standards and internal service level requirements
• Ensure accurate handling of customer assets and documentation
• Support operational workflow in a fast-paced environment
• Maintain accountability, accuracy, and timely processing of repairs

Required Qualifications

• Experience in data entry or customer service environment
• Proficiency in G-Suite and Ms Excel
• Typing speed of 30+ WPM
• Strong communication (written and verbal)
• Ability to work under pressure and handle multiple tasks
• Basic experience with ticketing or service systems
• Ability to follow instructions and maintain accuracy
• Team collaboration and individual contribution skills

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.