Customer Service Representative (Wayne, PA)

Customer Service Representative

At C.A. Ferolie, we pride ourselves on maintaining strong traditions of excellence, providing our valued clients with tailored sales and marketing solutions since 1947. Our teams are enthusiastic, experienced, and knowledgeable people who consistently exceed expectations. We are family-owned and operated, giving us unparalleled flexibility to invest locally in talent and development that delivers industry-leading results.

We are looking for a Customer Service Representative who will serve as a liaison between clients and customers by processing customers' orders for clients' products, handling inquiries, resolving complaints and problems, and communicating with the Sales Development Management Teams.

Essential Duties And Responsibilities:

• Accurately and efficiently processes orders for clients' goods, using a computerized order processing system: completes order forms, updates files, enters promotions, and adjusts and invoices orders according to clients' instructions (price discrepancies, post-month changes, quantity changes due to mis-shipments, etc.).
• Responds to client, customer, and internal inquiries re: promotions, orders, and service; confirms orders and pricing; tracks deliveries.
• Efficiently and effectively resolves trade deductions and credit issues (working with Sales Development Management Teams as necessary); maintains accurate and current deduction records.
• Prepares timely and accurate sales reports on a weekly, monthly, and "on-demand" basis.
• Keeps Sales Development Management Teams fully informed of all appropriate matters, problems, issues, complaints, etc.
• Assists with related special projects and additional administrative tasks as required.
• Establishes professional and frequent lines of communication with clients, supervisors, associates, and customers and elevates issues and opportunities in a timely manner.
• Participates in training and development programs to improve communication, organization, analytical, and presentation skills.
• Is a "team player"; is honest and forthright with all parties; works well with peers; trains and develops subordinates; adheres in all respects to the Code of Business Conduct.

Perks:

• Paid Holidays
• Medical/Dental/Vision/VTL
• Flexible Spending Account
• Company-paid Life/AD&D Insurance
• 401k match
• Generous PTO

Requirements:

• Basic proficiency with Microsoft Office, including Outlook, Excel, and Word.
• Comfortable using standard office technology and learning new software systems.
• Strong attention to detail, organization, and communication skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Experience with order processing and follow-up in an office environment is required.
• Previous experience or familiarity with the consumer products, food/non-food, retail, or wholesale industries is preferred but not required.