Director of Claims & Risk Manager

Job Description

Join Our Team!

Kore Insurance Holdings, LLC, an insurance agency representing high profile clients, is seeking a Director of Claims & Risk Manager in Livingston, NJ. This is a senior level position that will oversee all Claims functions, including General Liability, Property, Casualty and Auto. Director of Claims & Risk Manager will be responsible for overseeing various insurance programs in place, monitoring the work product of the carrier/TPA, and conducting meaningful claim review with the client as a leader. This role requires the strategic design and execution of programs that ensure claims are handled fairly and efficiently, maintaining exceptional service and performance standards. As a core member of the leadership team, the role contributes to company-wide goals, driving long-term profitability, employee development, and organizational success.

Key Responsibilities:

Planning and Delivery:

• Design and evolve the Claims department structure for optimal oversight and

Management.

• Develop departmental goals aligned with corporate objectives to support growth and profitability.

• Incorporate industry best practices and emerging trends into strategic and

operational plans.

• Establish robust standards and metrics to achieve loss cost goals while enhancing quality and service delivery.

• Collaborate with Account Executives to facilitate seamless communication on

claims advisories and coverage issues.

Business Insight and Analytics

• Drive the adoption of innovative technology to support efficient claims handling and robust reporting mechanisms.

• Create and maintain analytics to refine claims processes and improve outcomes.

• Develop and monitor key performance indicators (KPIs) and reports to evaluate departmental success.

• Partner with IT and other stakeholders to align Claims technology with

organizational goals and advancements.

Communication and Relationship Building

• Foster strong relationships with internal leadership, ensuring claims activities align with enterprise goals.

• Build and nurture relationships with external stakeholders, including agents,

adjusters, legal counsel, and vendors, to enhance service quality and business outcomes.

• Articulate department strategy, connecting department priorities with team and

individual goals.

• Promote clear, effective and timely communication with the claims department and across the organization.

• Engage with staff at all levels to instill a culture of accountability, collaboration, and innovation.

• Represent Claims in cross-functional discussions, articulating strategic insights

and operational needs effectively.

Leadership

• Lead a high-performing, results-driven team by hiring, developing, and managing talent aligned with the company's strategic vision.

• Create a positive and empowering workplace culture that values continuous

improvement, innovation, and career growth.

• Identify skill gaps and implement learning initiatives for employee development.

• Establish succession plans and mentorship opportunities to cultivate future

leaders.

• Partner and collaborate with leaders across the organization on strategic priorities.

Experience

• Minimum 15 years of progressive insurance experience managing complex claims

and coverage issues.

• At least 8 years of leadership experience with a proven ability to design and

implement strategic programs.

• New Jersey Insurance License

Education

• Bachelor’s degree required; advanced degree or professional designation (e.g.,

CPCU) highly preferred.

Skills

• Strong interpersonal, communication, and analytical abilities.

• Exceptional problem-solving, organizational, and multi-tasking skills.

• Collaborative leadership style with demonstrated ability to motivate and develop

teams.

• Proficiency in leveraging technology for operational improvements.

• Strategic thinker capable of managing risk and achieving measurable results.

• EPIC proficiency required

What We Offer:

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• Base salary range $245,000- $265,000 + bonus
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• Health, Dental, Vision, and Life Insurance Benefits
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• 401(k) Plan
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• 20 Days of PTO + 9 Holidays
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• Hybrid Work Flexibility (1-day WFH)
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• Free Onsite Gym
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