Customer Service Concierge

Job Title: Customer Service ConciergeJob Description

The Customer Service Concierge supports the on-site customer experience within a Maintenance, Repair, and Overhaul (MRO) facility in Melbourne. This role focuses on delivering excellent customer service by assisting with customer movement throughout the facility, providing a professional on-site presence, and triaging customer needs or concerns to the appropriate internal teams. The position plays a key role in ensuring a positive, well-coordinated, and professional customer experience during maintenance visits and related activities.

Responsibilities

• Support customer movement throughout the facility, including arrivals, escorts, meetings, and departures, while complying with all safety and security requirements.

• Provide a professional, welcoming on-site presence for customers during maintenance visits and other scheduled activities.

• Serve as a primary point of support for customers, responding to general questions and directing concerns to the appropriate internal focal points or teams.

• Assist with the coordination of customer amenities, conference rooms, transportation, and visit-related logistics to ensure a seamless experience.

• Communicate effectively with internal teams to support a smooth customer experience and promptly report any safety, security, or compliance concerns as required.

• Support customer events and special administrative projects as assigned, contributing to a high level of service and organization.

Essential Skills

• Demonstrated customer service skills with a positive, customer service–oriented attitude and professional image.

• Previous experience in customer service, hospitality, concierge, or front office support roles.

• Active and valid driver’s license.

• Ability to successfully complete the MLB Airport badging background process.

• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.

• Strong communication and interpersonal skills, with the ability to interact professionally with a wide range of customers and internal stakeholders.

• Ability to work on-site in a Maintenance, Repair, and Overhaul (MRO) facility environment.

Additional Skills & Qualifications

• Experience in an aviation, MRO, or other regulated environment.

• Experience supporting on-site customer visits or working in concierge-type roles.

• Bilingual language skills in Spanish and/or Portuguese are preferred.

• Familiarity with hospitality practices and customer amenities coordination.

Work Environment

This is an on-site role based in a Maintenance, Repair, and Overhaul (MRO) facility at the Melbourne location. The environment is operational and safety-focused, with regular interaction between customers and internal teams in office, conference room, and hangar or shop areas. The role involves moving throughout the facility to escort customers, support meetings, and coordinate logistics, requiring adherence to all safety and security procedures, including airport badging requirements. The position typically follows standard business hours aligned with customer visit schedules, with potential adjustments to support special events or projects. A professional appearance and demeanor are expected to maintain a polished and welcoming presence for visiting customers.

Job Type & Location

This is a Contract position based out of Melbourne, FL.

Pay and Benefits

The pay range for this position is $19.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Melbourne,FL.

Application Deadline

This position is anticipated to close on Aug 14, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io (%View email address on click.appcast.io) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.