Client Service Officer Card Specialist (Hybrid/Remote Eligible - MO Only)

Client Service Officer Card Specialist

This position supports clients with debit card and credit card services which include day to day functions, monthly and annual processes. The Client Service Officer Card Specialist will conduct interactions at the highest ethical behavior with all clients while continually looking for process improvements. This is a Hybrid/Remote Potential position.

Shift: 9:00 am - 6:00 pm CST Monday - Friday with 2-3 Saturday shifts of 9:00 am - 1:00 pm CST a quarter.

Essential Duties & Responsibilities:

• Respond to heavy call volumes addressing clients debit card and credit card needs and inquires including but not limited to issue resolutions, card orders, troubleshooting denied transactions, determining fraud situations, etc
• Respond to internal and external emails or other digital communication methods that are related to debit card and credit card inquires
• Processes debit card and credit card maintenance requests including status changes, address updates, emergency card orders, travel notifications etc
• Assist with the daily monitoring and maintenance of the debit card temporary limit cases
• Submit debit card disputes upon client request
• Works with the Lead Debit Card Specialist or Card Services Operations regarding any card issues (shipping delays, dispute status, billing inquires)
• Communicates any issues or process improvements to leaders when identified
• Assist with special projects that arise
• Backup to the Lead Debit Card Specialist for daily tasks such as reconciling the settlement and card transactions general ledgers and handling the debit card unposted transaction reports
• Serves as an escalation point for any debit card issues from Client Services or the Retail Teams
• Understands and maintains compliance with bank's policies, procedures, applicable laws and regulations
• Performs other duties as assigned

Qualifications:

• Bilingual preferred
• Strong organizational skills and ability to multitask efficiently
• Initiative to rectify client issues utilizing manuals procedures and policies
• Excellent verbal, written and telephone communication skills
• Strong commitment to customer service
• Ability to establish and maintain positive working relationships with management, vendors/partners, peers and bank associates
• Proven accuracy and integrity of work
• Adapt/respond quickly to change/new information
• Required to be a subject matter expert and a resource to other departments within the bank
• Ability to complete tasks within established timeframes

Education and/or Experience:

• High school diploma or general education degree
• Minimum of 2 years in the financial services industry or a combination of relevant experience required
• Previous customer service experience is required
• Previous debit or credit card experience preferred

Computer and Software Skills:

• Skilled in operation of a personal computer and mobile device
• Microsoft Office Suite (Word, Excel, PowerPoint)
• Proficiency in navigating multiple banking systems
• Google applications
• Adobe Software

Equal Opportunity Statement:

Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at Enterprise Bank & Trust please contact Human Resources at View email address on click.appcast.io.

Enterprise Bank & Trust is committed to managing our business and community relationships in ways that positively impact our associates, clients, and the diverse communities where we work and live. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. All employment offers are contingent upon the applicant successfully completing both drug and background check screenings.