Communications Support Lead (External Communications - Public Relations)

Overview

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Provides operational support to Marketing & Corporate Communications functions by supporting the execution and monitoring of communication activities and campaigns. Assists in analyzing operational data, preparing reports, supporting cross‑functional workflows, and contributing to the development and improvement of communication processes, standards, and governance practices.

Responsibilities

• Coordinate work intake and triage activities to support resource prioritization across communications queues.

• Develop and maintain SOPs, templates, and governance practices for trafficking, publishing, measurement, and records retention.

• Coordinate complex review and approval processes with legal/compliance, risk, brand, and business stakeholders.

• Support complex content operations (e.g., campaign launches, site sections, executive communications) to ensure readiness and quality.

• Prepare and deliver operational and analytics reports to inform workflow and process improvements.

• Provide functional guidance and quality support to less experienced team members.

• Serve as an operational point of contact for incident or crisis communications logistics.

• Identify and recommend improvements to workflows, tools, templates, and automation to increase efficiency.

• May perform other duties as assigned

Qualifications

• 6+ years of experience in communications support, coordination, or specialist‑level support roles.

• Working knowledge of written and verbal communication principles used to support internal, marketing, and corporate communications.

• Attention to detail when proofreading, formatting, and reviewing content for accuracy and consistency with established guidelines.

• Working understanding of brand voice, tone, and messaging standards and the ability to apply them to assigned communications.

• Ability to manage multiple tasks, prioritize work, and meet deadlines for routine communications activities.

• Proficiency with common workplace and communications tools (e.g., Microsoft Office, intranet platforms, basic content or media databases).

• Basic experience supporting digital communication channels such as intranet, email, social media, or web platforms.

• Ability to follow established processes and use judgment within defined guidelines to complete work.

• Openness to feedback and demonstrated ability to apply guidance to improve work quality.

• High School Diploma.

Desired Qualifications

• Associate’s degree in Communications, Marketing, Journalism, or related field.

• Experience supporting communications operations in regulated or financial‑services environments.

Additional Information

Hours:

• Monday - Friday, 8:00AM - 4:30PM

Location:

• 820 Follin Lane, Vienna, VA 22180

• 5510 Heritage Oaks Drive, Pensacola, FL 32526

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• FORTUNE 100 Best Companies to Work For® 2026

• Yello and WayUp Top 100 Internship Programs 2025

• Computerworld® Best Places to Work in IT 2026

• Most Loved Workplace – America’s Top Most Loved Workplaces® 2025

• 2025 PEOPLE® Companies That Care

• Newsweek Most Trustworthy Companies in America 2026

• Military Times 2025 Best for Vets Employers

• Forbes® 2026 America's Best Large Employers

• Forbes® 2025 America's Best Employers for New Grads

• Forbes® 2025 America's Best Employers for Tech Workers

• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence

• Military.com Top Military Spouse Employers 2025

• 2026 Handshake Early Talent Award

• Newsweek America’s Greatest Workplaces for Culture, Belonging and Community 2026

From Fortune Magazine. © 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at View email address on click.appcast.io or by calling View phone number on click.appcast.io. This team cannot provide any information on job postings or application status.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page ( of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act. REQNUMBER: 30288