Concierge

Job Description

Job Description

Atlantic Residential is a private commercial real estate firm based in Atlanta, Georgia with regional offices in Chicago, Milwaukee, and Florida. From the beginning, Atlantic Residential has been a family company. Founded by brothers Richard and Andrew Aaronson in 1995, we’ve since overseen the construction of over $3.0 Billion of institutional quality residential and mixed-use projects, containing over 11,000 residential units. All the while, we’ve committed ourselves to detail, service, and community. At Atlantic Residential, our motto is simple: We Do Yes. Yes, to progress, Yes to breaking boundaries, and Yes to making life better for our communities, residents, and investors. We’re not just a regional developer & manager of luxury apartments--we’re a creative, strategic, and customer-focused team of experts, driven to create incredible communities.

We are seeking a highly qualified Concierge for our fabulous community Loria Ansley.

At Atlantic Residential, you can expect great pay, benefits, paid vacations and holidays, incentive bonuses, and internal growth potential. If you are interested in an excellent opportunity with a dynamic company, please see the details below.

POSITION SUMMARY: The Concierge role is responsible for providing superior customer service to all guests and residents. Serves as the first point of customer service contact to our residents, their guests, and potential residents. Assists with ensuring the security of the property and company assets.

RESPONSIBILITIES:

• Greets all residents and visitors
• Represents the company in a professional manner at all times. Consistently maintains a professional and courteous manner and attitude when dealing with residents, visitors, coworkers, and the general public.
• Tracks personal packages and deliveries for residents
• Assist delivery services in properly logging items that are not accommodated by the Luxerone boxes or when carriers have large amounts of packages.
• Stays informed about neighborhood events and happenings
• Monitor private vehicles to prevent them from blocking emergency vehicle designated spaces
• Arranges for appropriate resident and visitor transportation with third-party services
• Maintains standard of front and entrance to the building by removing debris and trash
• Inspects and cleans all front building glass, metal and marble and cleans as necessary
• Inform Property Manager of any necessary maintenance or repairs
• Reports all injury incidents involving residents, guests, and other associates to Property Manager
• Check Amenities Routinely: Request Cleaning of Maintenance as needed/ Wipe Down Coffee Station and Check Supplies. Determine the number of coffee supplies needed and keep track of inventory. Submit an order to the vendor via email or phone call. 
• Check all cabinets, fridges, ice makers, stoves, microwaves, tables for cleaning needs. Create work orders as needed. 
• Check All Televisions and Lights to make sure they are on and functioning. Report any down televisions and/or internet/phone outages. 
• Review CRM Community Queue and conduct work order and move in follow-up.
• Post Elevator Reservation notices, as well as event notices. 
• Provide support to leasing/management staff by answering calls, scheduling appointments while completing guest cards, sorting mail, and filing documents. 
• Review Emails from Rent Café for uploaded renter’s insurance policies and enter data in Yardi Renters Interface.
• Report any down televisions and/or internet/phone outages.
• Review Emails from IPNMC and respond or forward according to message. 
• Review CRM Concierge. Check Permission to enters and print out updates. This will remain the practice until the security agency receives credentials to review permissions themselves.
• Review CRM Community Queue and conduct work order follow-up. See if Move-in Checklists need work orders and follow up with completed work orders. 
• Provide support to leasing/management staff by answering calls, scheduling appointments whilst completing guest cards, sorting mail, and filing documents. 
• Confirm All Move Ins & Move Outs have occurred for the day; Complete Outreach to any that have not occurred.
• Post Elevator Reservation notices, as well as event notices. 
• Training Security Staff, as needed. 
• Developing/tracking system for luggage carts, lockouts, and guests/delivery check-in.
• Performs other duties as assigned by the Property Manager.

The Concierge role will also be cross-trained to assist the Leasing Consultants during busy periods. Below are the job responsibilities to assist Leasing Consultants.

LEASING:

• Check appointments on the dashboard. Walk route for appointments and create work orders for maintenance to address any unit or common area issues for your tour and call over the radio. Have an active and ongoing show-list.
• Review Email/CRM Queue and complete outreach. 
• Assist with renewal out-reach.
• Check Move-Ins/Outs: Confirm when keys are being collected/returned to the office. Post all Move-Ins/Outs by the end of the day. 
• Open Mail as needed, always date stamp and place inappropriate location. 
• Provide Resident Assistance with any and all inquiries.
• Send out end-of-day leasing email to appropriate personnel.
• In the absence of a Leasing Consultant, post three (3) ads on Craigslist/proof daily
• Compile/Complete Applicant Files, ensure all items on the incentive sheets are fully complete in order to be paid commissions. 
• Conduct Marketing outreach routinely.