Lead Product Manager - Member Experience & Platform

Join us on our mission to empower founders and innovators to move faster, live better and access more. FoundersCard is a premium lifestyle and business membership platform used by over 250,000 entrepreneurs, executives, and innovators around the world. Our members enjoy unparalleled access to elite travel perks, business benefits, and a curated network of like‑minded leaders - all designed to accelerate their success. We’re entering a bold new phase of product innovation—and we’re looking for a Lead Product Manager to own and evolve the core member experience across our platform. This includes our member web, mobile app, partner integrations, and our emerging AI‑powered tools. This is a high‑impact, high‑autonomy role for someone who can think strategically, move fast, and collaborate tightly with design and engineering to build a product members love. What you’ll own Core member experience. From onboarding to renewal, you'll define and refine the digital journey for members, ensuring value is immediate, intuitive, and sticky. Mobile app and web experience. Lead the rebuild of our mobile app while optimizing the benefits home on web to ensure satisfaction, usability, and a premium feel. AI‑powered features. Manage development of our AI Concierge and other machine learning–driven experiences that help members discover and access value faster. Benefit integrations. Streamline how benefits are surfaced, activated, and used; reducing friction, increasing engagement, and making redemption seamless. Engagement and satisfaction. Own key product KPIs including NPS, platform engagement, and retention. Continuously improve the experience through insight and iteration. What you’ll do Define product strategy and translate it into prioritized roadmaps, clear briefs, and MVPs. Build features and capabilities to drive our KPI, leveraging cross‑functional collaboration with engineering, design, marketing, and partnerships. Conduct and synthesize user research, usability testing, and behavioral analytics. Scope and deliver experiments, A/B tests, and iterative improvements across the platform. Represent the voice of the member while making strong tradeoffs between user needs, business goals, and technical constraints. Own key systems and experiences across web and mobile, ensuring they scale with quality. What we’re looking for 6+ years of product management experience, ideally in consumer‑facing (B2C) roles. Proven success leading development of core mobile/web experiences and high‑engagement features. Familiarity with AI‑powered customer interfaces, conversational UX, or personalization systems. Strong UX instincts and a collaborative approach to working with designers; AI prototyping / vibe coding is a must. Confident in using data to inform decisions, track KPIs, and drive product insight. Excellent written and verbal communication skills—able to synthesize, influence, and ship. Bias for speed—we’re small and nimble, and deliver more in days than most teams deliver in weeks. Bonus: experience with subscription models, benefit platforms, or high‑trust user flows. What’s in it for you A high‑impact role with full ownership of a core part of the product. The opportunity to build fast and break things in service of shaping the future of a premium membership platform. Tight partnership with design and engineering leadership. Competitive compensation: $180K–$220K base salary (depending on experience), plus bonus, 401(k), and comprehensive benefits. Free lunch, snacks, and gym at our brand new office at 57th and Madison. $180,000 - $220,000 a year #J-18808-Ljbffr