Case Management Assistant - PRN

Job Summary

The Care Management Assistant (CMA) is an essential member of the Integrated Care Management team. The CMA works directly with patients by conducting outreach and assessment of patients during transitions in care and closing care gaps related to quality measures. Additionally, the CMA will respond to and complete a wide range of clinical and administrative tasks as directed by the care management team. The CMA will work under the guidance of the care management staff and will collaborate with other Frederick Health departments as well as community partners.

This position supports the Frederick Health mission, vision, core values and customer service philosophy and adheres to the Frederick Health Compliance Program, including following all regulatory requirements and the Frederick Health Standards of Behavior.

Example of Essential Functions:

• Gaps in Care: Supports value-based care contracts by outreaching to attributed patients, generating orders/referrals, obtaining medical records, and scheduling appropriate appointments to close identified quality measure gaps. Provides education on importance of health maintenance and routine testing to patients.
• Ability to access and utilize multiple software systems to identify target patients and complete required documentation.
• Outreach to patients during care transitions to assess understanding of discharge instructions, provide education as appropriate, ensure follow up appointments are made, and identify barriers that may lead to poor health outcomes and/or readmission.
• Collaborates with primary care team, other Frederick Health departments, and community partners.
• Navigating Social Determinants of Health (SDOH) barriers by assessing and identifying SDOH related problems and providing information and referral to the appropriate community resources while collaborating with care managers.
• Fosters trust with patients to facilitate engagement with care management
• Responds and takes actions on a wide range of clinical and administrative tasks
• Proficient in scheduling appointments in electronic health record
• Appropriately takes calls and responds timely to messages/tasks from patients and care team.
• Participate in all staff meetings/in-services
• Other duties as assigned

Required Knowledge, Skills and Abilities:

• Knowledge of medical terminology
• Ability to provide clinical education on the importance of routine health screenings and education during care transitions that is within the scope of the CMA role.
• Current computer skills including Microsoft Office Products (Word, Excel, Outlook, Teams)
• Demonstrate effective interpersonal and communication skills
• Excellent time management skills
• Professional personality
• Ability to collaborate with a multidisciplinary care team
• Highly reliable and able to prioritize competing tasks

Minimum Education, Training, and Experience Required:

• AA degree with at least 3-5 years of clinical work experience in a healthcare setting preferred
• Certified Medical Assistant or Certified Nursing Assistant certification preferred
• Must have current CPR certification

Caring for you as you care for the CommUNITY
Frederick Health offers a comprehensive and affordable benefits package. Health, Dental and Vision insurance are offered the 1st of the month after 30 days of employment to all employees hired to work at least 20 hours per week and we offer multiple plans to best meet your and your family's needs. Life insurance, Short-Term Income Replacement and Long-Term Disability are employer paid for eligible employees. Frederick Health offers a robust Paid Time Off program for eligible employees. Our 403B retirement plan helps you save for your retirement and includes an employer match to eligible employees. All employees have access to free financial planning sessions. We also offer an educational assistance program to support your education goals as well as an employer paid Employee Assistance Program.


Pay is based on experience, skills and education. If position is part-time, salary will be pro-rated based on scheduled hours. The pay range may also vary within the stated range based on specialty if applicable. Non-Exempt positions may have shift differential and/or Overtime paid, if applicable.

Hourly Range: $19.16-$27.77

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.