Kiosk Guest Ambassador

Job Description

Job Description

Tapville – Drink While You Shop – Guest Ambassador

Tapville Drink While You Shop Guest Ambassadors make the first impression and set the tone for a simple, hassle-free guest experience. Guest Ambassadors embody Tapville's Core Values and work to deliver Tapville’s operating and Five-Star service standards..

Key Attributes:

• Positive, Patient Communicator Reliable, Hard-working, Team Player Problem Solver Organized, Detail Oriented

Job Duties:

• Participate in the community as a representative of Tapville’s Core Values
• Greet guests in a friendly and professional manner, clearly explaining the “how-tos” of the ideal guest experience and encouraging participation in the Tapville Membership Reward program.
• Take food and beverage orders from guests; accept payment and make change.
• Deliver Five-Star Service: Serve food, alcohol, and other beverages in measured quantities and check with the guest to ensure you’ve met (or, better yet, exceeded) their expectations. Practice suggestive “up-selling” techniques highlighting our beverage menu's fantastic offerings.
• Serve responsibly and comply with all local alcohol service regulations (including age verification)
• Maintain a clean and organized workstation and guest seating areas.
• Thank and re-invite departing guests.
• Opens and closes the location, ensuring appropriate housekeeping and presentation standards are adhered to following established procedures and checklists.
• Assist management in monitoring inventory, verifying the quality and accuracy of deliveries, and ensuring products are adequately stocked.
• Assist in recruiting and onboarding new team members.

Skills & Qualifications:

• 21+ and certified to serve alcohol per local law
• Minimum 1-year experience in customer service, hospitality, or retail industry; prior bartending experience preferred
• Well-developed interpersonal skills and a commitment to excellent guest service
• Capable of performing calmly and effectively under pressure

Physical Requirements:

• Ability to stand for extended periods and lift/move objects weighing up to 25 pounds.
• Comfortable working in a confined space and handling equipment and materials safely.

Compensation

• Hourly + Cash tips only