Pursue Your Passion with Purpose
MDA Edge
Lead Technical Support
Position summary: Lead technical support for customers in wide web flexographic and gravure printing. Specialize in water-based and solvent-based inks and coatings. Oversee technical activities, manage relationships, and ensure product success. Drive excellence, growth, and satisfaction through expert service and team collaboration. Candidates can reside in Kansas, Missouri, Iowa, Nebraska.
Key Responsibilities:
- Manage technical support for wide web flexo and gravure customers using water and solvent-based products.
- Oversee on-site troubleshooting, ink optimization, and product performance evaluations.
- Coordinate press trials, product introductions, and technical audits at customer sites.
- Collaborate with R&D, sales, manufacturing, and regulatory teams for tailored solutions.
- Develop technical service strategies to support retention, growth, and innovation.
- Build relationships with customer stakeholders as the primary technical contact.
- Mentor technical representatives and field service personnel.
- Maintain documentation, reports, and logs for issue resolution and improvement.
- Ensure compliance with safety, environmental, and regulatory standards for solvents, emissions, and stewardship.
Basic Qualifications:
- Bachelor's degree in Chemistry, Printing Technology, Engineering, or related field (preferred).
- 5+ years in technical roles supporting wide web flexographic or gravure printing.
- Proven experience with water-based and solvent-based inks and coatings in flexible packaging.
- Ability to lead customer-facing engagements and manage projects independently.
- Strong knowledge of pressroom processes, ink/substrate interactions, drying systems, and surface treatments.
- Skilled in color matching, print troubleshooting, and defect analysis.
- Excellent communication, customer service, and cross-functional collaboration skills.
- Willing to travel up to 70% to customer sites, plants, and meetings.
Preferred Skills:
- Experience with color management systems (e.g., X-Rite).
- Understanding of lamination, coating, and post-print converting processes.
- Familiarity with VOC compliance, safety protocols, and regulations.
Vacancy posted 4 days ago
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