Technical Support Specialist

Corpay is currently hiring a Technical Support Specialist for our Corpay Payables line of business. This role is based in Brentwood, TN (with hybrid options for other locations) and provides Tier 2 support for Corpay Complete. It is essential for ensuring smooth client experiences across modules such as Invoice Automation, Purchase Orders, Payments, Card, and Expense. How We Work As a Technical Support Specialist, you will be expected to work in a hybrid environment, reporting to our Brentwood, TN or Richmond,VA or Beaverton, OR office location. Workspace & Training Assigned workspace in Brentwood, TN or Richmond,VA or Beaverton, OR Company‑issued equipment Hands‑on training Responsibilities Handling escalated technical issues including batch file errors, metadata mismatches, and workflow updates. Managing user access, Okta configurations, and setting updates. Executing ICD to Corpay Complete migration tasks, including card data extraction and sync error resolution. Assisting in troubleshooting custom workflows and field updates. Identifying and escalating Tier 3 issues to Product and Engineering teams. Maintaining clear records of issue resolution and communicating effectively with Account Managers and stakeholders. Ensuring timely resolution of support tickets in accordance with SLA tiers (1‑day, 3‑day, 5‑day). Qualifications 2‑4 years of overall Technical Support experience Strong understanding of Corpay Complete systems and modules Experience with Salesforce and ServiceNow ticketing systems Familiarity with Okta, SSO/MFA configurations, and troubleshooting Excellent communication and documentation skills Collaborative mindset with cross‑functional teams Background in technical support, account management, or product implementation Proven ability to manage complex technical issues independently Comfortable working in a fast‑paced, client‑facing environment Strong analytical and problem‑solving skills Benefits & Perks Medical, Dental & Vision benefits available the 1st month after hire Automatic enrollment into our 401k plan (subject to eligibility requirements) Virtual fitness classes offered company‑wide Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time Employee discounts with major providers (e.g., wireless, gym, car rental, etc.) Philanthropic support with both local and national organizations Fun culture with company‑wide contests and prizes Equal Opportunity Employer Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all qualified applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, and/or military status or any other group status protected by federal or local law. #J-18808-Ljbffr Corpay