Retail Keyholder - PT - Westgate Factory Store (Glendale, AZ)

Job Description

Job Description

Starting at $17.50 per hour to $19.00 per hour contingent on experience. 

Turn Your Passion for Food, Cooking, and Customer Service into a Career with ZWILLING

Do you enjoy cooking, entertaining, and helping others discover products they'll love? Join the ZWILLING team at our Tanger Outlets Phoenix store in Glendale, Arizona , representing some of the most respected brands in the culinary world.

We're seeking an enthusiastic, customer-focused Retail Keyholder who enjoys building relationships, delivering exceptional service, and creating memorable shopping experiences. In this role, you'll help lead by example on the sales floor while supporting daily store operations, opening and closing procedures, merchandising, and sales performance. Whether you're demonstrating premium cutlery or cookware, you'll help customers find the right products while sharing your passion for cooking and quality craftsmanship.

Conveniently located at Tanger Outlets Phoenix , adjacent to the popular Westgate Entertainment District and State Farm Stadium, our store offers a fast-paced, high-traffic retail environment where you'll engage with locals, visitors, and culinary enthusiasts alike. Every day brings new opportunities to connect with customers and help them find premium kitchen products they'll love.

What You'll Do: 

• Deliver outstanding customer service and product knowledge to every shopper 
• Drive sales and help achieve individual and store performance goals 
• Open and close the store, following company policies and cash-handling procedures 
• Support the Store Manager with daily operations and sales floor execution 
• Demonstrate ZWILLING products and educate customers on features and benefits 
• Maintain visual merchandising, product presentation, and store cleanliness standards 
• Assist with inventory management, shipment processing, and stock replenishment 
• Support promotional events, product demonstrations, and customer engagement activities 
• Build lasting customer relationships through follow-up and CRM initiatives 
• Serve as a role model for company values and customer service excellence

What You Bring

• Previous retail sales experience; keyholder or supervisory experience preferred 
• Strong leadership and customer service skills 
• Excellent communication and interpersonal abilities 
• A passion for cooking, food, or premium consumer products 
• Ability to multitask and remain organized in a fast-paced environment 
• Flexibility to work evenings, weekends, and holidays as business needs require 
• Ability to stand and walk for extended periods during scheduled shifts 
• Ability to lift up to 35 pounds and safely use a ladder as needed
• Must be legally authorized to work in the United States, as this position is not eligible for employment visa sponsorship.

Why You'll Love Working at ZWILLING 

At ZWILLING, you'll represent premium brands with nearly three centuries of culinary heritage while working alongside a team that shares your passion for quality products, leadership, and exceptional customer experiences. 

Perks & Benefits Include:

• ✅ Seven paid sick days per calendar year
• ✅ 50% employee discount on premium ZWILLING products
• ✅ Fun incentive programs, contests, and opportunities to earn free products
• ✅ Medical, dental, and vision benefits
• ✅ A supportive team environment with opportunities to learn and grow
• ✅ Career development opportunities with a global leader in premium kitchen products