Client Support

Join Us in Shaping the Future of Health Care At MVP Health Care, we’re on a mission to create a healthier future for everyone. That means embracing innovation, championing equity, and continuously improving how we serve our communities. Our team is powered by people who are curious, humble, and committed to making a difference—every interaction, every day. We’ve been putting people first for over 40 years, offering high-quality health plans across New York and Vermont and partnering with forward‑thinking organizations to deliver more personalized, equitable, and accessible care. As a not‑for‑profit, we invest in what matters most: our customers, our communities, and our team. What’s in it for you Growth opportunities to uplevel your career A people‑centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team Competitive compensation and comprehensive benefits focused on well‑being An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work for in the NY Capital District, one of the Best Companies to Work For in New York, and an Inclusive Workplace Your role You'll contribute to our humble pursuit of excellence by bringing curiosity to spark innovation, humility to collaborate as a team, and a deep commitment to being the difference for our customers. Your role will reflect our shared goal of enhancing health care delivery and building healthier, more vibrant communities. About the Opportunity The Professional, Client Support role is crucial in providing comprehensive day‑to‑day support to the large group sales and account management team. This position involves managing daily sales activities, renewal processes, and administrative support, ensuring seamless operations and high levels of client satisfaction. The Client Support Professional will engage with brokers, consultants, and their support staff, while coordinating with internal departments to resolve issues and enhance service delivery. Qualifications you’ll bring Bachelor’s degree preferred or equivalent combination of education and directly related experience Must possess, or obtain within 60 days from date of hire, New York State Insurance License in life, accident, and health Must obtain the MVP Medicare Certification Training within 60 days from date of hire, or prior to first sale, whichever comes first Minimum of 2 years in customer service or sales environment within a managed care, health insurance company, financial services, or brokerage agency Equivalent combination of education and experience may be considered Working knowledge and understanding of managed healthcare and conventional insurance products (medical, dental, life, short‑term disability, long‑term disability, tax deductible, and other employee benefit programs) Ability to learn and understand alternative health plan funding mechanisms and healthcare financing/rating methodologies Ability to exercise discretion and confidentiality when handling account, customer, and member information Ability to multi‑task and meet deadlines Excellent interpersonal and communication skills, both written and verbal 10% Travel between Regional office for Team Meetings Your key responsibilities Daily Sales and Renewal Support: Provide daily sales and renewal support for large group new sales and client engagement teams. Assist with rate quote preparation, proposal support, and preparing reports and presentation materials. Administrative Support: Handle new member enrollment packet preparation and new group/renewal paperwork completion and submission. Ensure all documentation is accurate and submitted on time. Issue Resolution: Monitor and track broker and client issues, providing responsive problem solving and coordinating with other departments for resolution. Ensure all interactions are documented and tracked. Relationship Management: Cultivate and maintain strong relationships with brokers, consultants, and their support staff. Serve as the main point of contact for broker benefits staff, ensuring their needs are met and issues are resolved promptly. Collaboration: Work extensively with external brokers and customers, sales and marketing staff, and MVP’s operational departments including Sales Operations, Actuarial, Underwriting, Enrollment, Group Set Up, and Member Services. Compliance and Reporting: Ensure all support activities comply with company policies, procedures, and regulatory requirements. Prepare and maintain accurate records and reports on support activities. Where you’ll be Location: Hybrid Pay Transparency: MVP Health Care is committed to providing competitive employee compensation and benefits packages. The base pay range for this role is $51,395.00‑$68,354.75. MVP adheres to pay transparency nondiscrimination principles. Specific employment offers and associated compensation will be extended individually based on geographic location; relevant experience, education, and training; and the nature of the role. MVP's Inclusion Statement At MVP Health Care, we believe creating healthier communities begins with nurturing a healthy workplace. As an organization, we strive to create space for individuals from diverse backgrounds and all walks of life to have a voice and thrive. Our shared curiosity and connectedness make us stronger, and our unique perspectives are catalysts for creativity and collaboration. MVP is an equal‑opportunity employer and recruits, employs, trains, compensates, and promotes without discrimination based on race, color, creed, national origin, citizenship, ethnicity, ancestry, sex, gender identity, gender expression, religion, age, marital status, personal appearance, sexual orientation, family responsibilities, familial status, physical or mental disability, handicapping condition, medical condition, pregnancy status, predisposing genetic characteristics or information, domestic violence victim status, political affiliation, military or veteran status, Vietnam‑era or special disabled Veteran or other legally protected classifications. To support a safe, drug‑free workplace, pre‑employment criminal background checks and drug testing are part of our hiring process. If you require accommodations during the application process due to a disability, please contact our Talent team at View email address on click.appcast.io. Legal Statement At MVP Health Care, we’re more than a health insurance company—we’re a mission‑driven organization committed to creating a healthier future for all. We believe in the power of innovation, collaboration, and continuous improvement to drive meaningful change. #J-18808-Ljbffr LE12 MVP Service Corp.