Case Manager

Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and southeastern Massachusetts. Schedules & Locations Cambridge, Somerville, and Jamaica Plain 7am - 3pm 11am - 7pm 3pm - 11pm There are Full Time and Part Time positions available Job Summary A Case Manager supports this mission in your daily care, interventions, teaching and guidance of Andrew House clients. This is a non‑exempt position. Supervisory Responsibilities: N/A Essential Functions of Position Completes the psychosocial and determines with the client (and co-workers when appropriate) the individual treatment and aftercare plans Responsible for client aftercare referrals (follow‑up substance abuse treatment) and placement Promotes ongoing participation of the client with decisions involving plans, goals and progress Ensures the completions of psychosocial, admission MIS form, and treatment plan within first 24‑48 hours after patient admission Arranges aftercare interviews or other related appointments by telephone after obtaining appropriate releases to disclose necessary information Coordinates treatment services with external treatment providers, outpatient counselors/therapists, opioid treatment, and other partners such as primary care, DCF, Courts Coordinates discharge date with nurse and insurance coordinator Completes discharge summary and discharge MIS form Maintains relevant and timely counseling progress notes Provides a level of counseling conducive to a stable medical and psychological state during detox/withdrawal. Arranges referral to the BEST Team when indicated Leads educational/recovery client groups as assigned Attends daily report with other unit disciplines and communicate clients’ plans and progress as coordinated with team members Assists in team effort in handling crisis‑oriented emergencies Documents all interventions in the counseling progress notes Available for weekend and holiday coverage in fair and equitable distribution Attends staff meetings, supervision, in‑service conferences, periodic reviews and other relative meetings as determined by the clinical or program director Participates as an active member of the multidisciplinary treatment team Serves as an advocate and resource, providing the client with community support information, assist clients to arrange essential appointments and accompany clients to those appointments requiring attention during their stay Responsible for conducting post‑discharge follow‑up for clients within 30 days of discharge Other case management duties as directed by the clinical director or program director Requirements For The Position High School diploma or equivalent Minimum Two years’ professional experience One‑year experience in human services, substance use and mental health field preferred Certification or eligibility for certification in substance abuse counseling and willingness to pursue certification preferred Thorough knowledge and understanding of the federal regulations pertaining to confidentiality of substance abuse treatment Understanding of computer basics Mission Traits Must be able to work with individuals with substance use and mental health disorders in a respectful, compassionate and supportive manner Ability to maintain confidentiality, exercise sound judgment, patient boundaries, remain calm under pressure Ability to work in fast‑paced environment Must be able to work as a team member as well as independently Must have own reliable transportation Must have a desire for personal and professional growth Must be able to work under time constraints and be flexible Physical Requirements Not applicable Bay Cove Human Services is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, sex, gender identity or expression, national origin, sexual orientation, disability, age, veteran status, or any other groups as protected by Massachusetts or federal law. All qualified candidates, regardless of background, are encouraged to apply. Bay Cove Human Services does not offer visa sponsorships at this time and will require candidates to be authorized to work in the United States. Pay Rate: $24.48 Hourly

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