RN Care Manager - UNC Complex Discharge Team

Enjoy a consistent Monday–Friday schedule, 8:30 AM–5:00 PM No nights and no on-call responsibilities Join the Complex Discharge Team, a collaborative team within our Care Management Department Make a meaningful impact by helping patients with complex needs overcome barriers to safe, timely discharge Help improve patient outcomes and satisfaction through coordinated, patient-centered care Description Why You’ll Love This Role Enjoy a consistent Monday–Friday schedule, 8:30 AM–5:00 PM No nights and no on-call responsibilities Join the Complex Discharge Team, a collaborative team within our Care Management Department Make a meaningful impact by helping patients with complex needs overcome barriers to safe, timely discharge Help improve patient outcomes and satisfaction through coordinated, patient-centered care What You’ll Do As a Care Manager RN, you’ll: Assess patients with complex medical and discharge needs and develop individualized plans of care Identify barriers early and develop safe, realistic, and sustainable discharge plans Coordinate care across providers, interdisciplinary teams, post-acute facilities, payors, and community resources Promote timely progression of care, appropriate resource utilization, and compliance with departmental, regulatory, and organizational requirements What We’re Looking For A highly organized RN who thrives in a fast-paced, evolving environment Strong clinical judgment, communication, collaboration, and problem-solving skills The ability to manage competing priorities and adapt as patient needs and discharge plans change Preferred: At least 3 years of Care Management experience Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina. Summary The Care Manager RN plays a crucial role in providing comprehensive and coordinated care to patients within UNC Health. This position involves utilizing a variety of skills, including risk segmentation, patient assessments, patient-centered care plans, tasks or interventions, care transitions, delegated work, and payer communication. The Care Manager works collaboratively with healthcare providers, patients, and their families to ensure that patients receive the highest quality of care and support throughout their healthcare journey. Responsibilities Patient Assessments: Conduct comprehensive care manager assessments utilizing standardized assessment tools and nursing knowledge to evaluate patients' functional abilities, cognitive status, and psychosocial support systems. Identify any barriers to care and develop appropriate interventions to address them. Patient-Centered Care Plans: Collaborate with providers, patients, their families, and the healthcare team on individualized care plans that align with patients' goals, preferences, and values. Ensure that care plans are evidence-based, culturally sensitive, and promote patient engagement and self-management. Risk Segmentation: Utilize standardized tools and clinical judgment to identify and assess the risk level of patients based on various factors such as medical conditions, social determinants of health, and behavioral health needs. Develop strategies to effectively manage and mitigate risks for patients, ensuring their overall well-being and optimal health outcomes. Tasks or Interventions: a. Coordinate and facilitate necessary tasks or interventions to support patients' care plans. Collaborate with healthcare providers, community resources, and support services to ensure seamless coordination of care. Advocate for patients' needs and rights, ensuring that they receive appropriate and timely interventions. d. Participates in quality improvement initiatives to ensure patient, departmental, and organizational goals/outcomes are met or exceeded. Care Transitions: a. Coordinate and facilitate care across various healthcare settings, ensuring seamless transitions and continuity of care. Communicate and collaborate with healthcare providers, specialists, and community resources to ensure comprehensive and coordinated care delivery. Facilitate multidisciplinary care team meetings to discuss patients' care plans and progress. Coordinated Work: Coordinate care management tasks with other members of the healthcare team while maintaining accountability for the overall coordination and management of patients' care as applicable per patient population. Payer Communication: Collaborate with payers, insurance companies, and utilization management teams to optimize reimbursement and facilitate timely approvals for necessary care and services. Accurately document and bill for services rendered, as applicable, in compliance with insurance and regulatory requirements. Collaborate with billing and coding professionals, as applicable, to ensure compliance with coding and documentation requirements. Longitudinal Care as part of the Medical Home (varies per patient population and care setting): Act as a key point of contact and advocate for patients within the care team. Provide ongoing support and care coordination throughout the patient's healthcare journey, ensuring continuity and comprehensiveness of care. Other Information Other information: Education Requirements Graduation from a state accredited school of professional nursing Magnet hospitals: BSN required or must be enrolled in an accredited program within 4 years of employment and obtain a bachelor’s degree with a major in nursing or a master’s degree with a major in nursing within 7 years of employment date. Licensure/Certification Requirements Registered Nurse with a valid license to practice in North Carolina. Professional Experience Requirements Minimum of 2 years of experience as a registered nurse. Knowledge/Skills/and Abilities Requirements Strong knowledge of risk segmentation, patient assessments, patient-centered care planning, care transitions, and payer communication. Excellent communication, collaboration, and problem-solving skills. Ability to work independently and as part of a multidisciplinary team. Proficiency in electronic health records (EHR) and other relevant software applications. Job Details Legal Employer: STATE Entity: UNC Medical Center Organization Unit: UNCH Care Mgmt-Medical Center Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $35.87 - $51.57 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: US:NC:Chapel Hill Exempt From Overtime: Exempt: Yes This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC #J-18808-Ljbffr UNC Health