Field Service Technician

Company Description ATM Works, Inc. provides flexible ATM solutions tailored to different budgets and business models. Clients can choose to purchase ATMs to maximize transaction revenue or lease equipment for a more convenient, low-maintenance option. The company manages installation, servicing, and ongoing support so customers can focus on their core business activities. Whether an ATM is owned or leased, ATM Works, Inc. aims to deliver reliable, hassle-free service while helping clients benefit from increased customer convenience and additional income streams.

Role Description The Field Service Technician is a full-time, on-site role based in Burlington, NC. This role is responsible for installing, configuring, and maintaining ATMs at client locations, including performing routine inspections and preventive maintenance to ensure reliable operation. The technician will diagnose and repair hardware and basic software issues, replace parts, test functionality, and document service activities. Day-to-day tasks include traveling to customer sites, responding to service calls, communicating clearly with customers about issues and resolutions, and escalating complex technical problems when needed. The role also involves maintaining accurate records, following safety and security procedures, and supporting the overall quality and efficiency of ATM operations.

Qualifications

• Candidates should possess skills in ATM or related electromechanical equipment installation, repair, and maintenance.
• Candidates should possess skills in basic electronics, troubleshooting, and mechanical diagnostics.
• Candidates should possess skills in reading technical manuals, following schematics, and using standard hand and power tools.
• Candidates should possess skills in customer service, clear communication, and professional interaction at client sites.
• Candidates should possess skills in time management, organization, and maintaining accurate service documentation.
• Valid driver’s license, reliable transportation, and ability to travel locally to multiple customer locations.
• Ability to lift and move ATM components and equipment in accordance with safety guidelines.
• High school diploma or equivalent required; technical or vocational training in electronics or a related field is preferred.
• Prior experience in field service, ATM servicing, Kiosk, or similar equipment is beneficial.
• Comfort with using mobile devices or laptops to log service calls and complete tickets.