Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA (match)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

ABOUT OUR AGENCY:
I opened my agency in 2014 and currently lead a team of three. Before becoming a State Farm agent, I spent 25 years in the banking industry. When I was ready for a new challenge, I was inspired by another State Farm agent and saw an opportunity to continue helping people while building a business focused on relationships, service, and community involvement.

Giving back to the community is one of my favorite parts of agency ownership. We stay actively involved with local schools and youth-focused initiatives, and I am a member of both the Rotary Club and United Fund. Supporting local children and families is something we care deeply about.

Our agency offers PTO, dental and vision insurance, a Simple IRA with a 3% employer match, licensing costs paid up front, and a unique monthly health and wellness bonus that can be used toward a gym membership, self-care, or other wellness activities. We also celebrate birthdays and milestones as a team and observe all bank holidays because I believe it's important to recognize and appreciate the people who help make our agency successful.

Our culture is family-focused, supportive, and motivated. We work hard, celebrate successes together, and believe that when our team members succeed, the entire agency succeeds. I'm looking for someone who is dependable, self-motivated, and willing to go the extra mile for customers and teammates alike. The ideal candidate is a self-starter who enjoys helping people, embraces growth opportunities, and wants to be part of a team that genuinely supports one another.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Cami Lucero - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.