CHEESE SHOP/LEAD CLERK

Job Title

Cheese Department Manager

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist manager in achieving sales and profit goals established for the Cheese department, and monitor and control all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
Offer product samples to help customers discover new items or products they inquire about.
Inform customers of cheese specials.
Responsible for training and coaching associates within the department to effectively perform their job duties at a satisfactory or above level.
Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink.
Measure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipment.
Adequately prepare, package, label and inventory ingredients in merchandise.
Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
Label, stock and inventory department merchandise.
Report product ordering/shipping discrepancies to the department manager.
Display a positive attitude.
Understand the store's layout and be able to locate products when requested by customer.
Stay current with present, future, seasonal and special ads.
Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory.
Adhere to all food safety regulations and guidelines.
Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
Notify management of customer or employee accidents.
Report all safety risk, or issues and illegal activity, including: robbery, theft or fraud.
Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum
Current food handlers permit once employed
Effective communication skills
Knowledge of basic math
Desired
High school diploma or equivalent
Retail experience
Second language: speaking, reading and/or writing