Senior Manager, Infrastructure Workplace Services - Virtualization Operations

Lead enterprise-wide operational support for RTX’s virtual computing environments, including VDI, engineering compute platforms, and virtualization infrastructure Oversee a team responsible for reliable, secure, scalable, and sustainable virtual platforms Partner with technology and business teams to develop strategies, roadmaps, standards, and best practices Drive platform standardization, operational excellence, innovation, continuous improvement, reliability, and customer satisfaction Manage KPIs and evaluate solution supportability Strengthen cross-platform capabilities and ensure consistent support across domains Build partnerships across Enterprise Digital Technology and business organizations to align virtualization strategies Lead technology roadmaps, standards, and best practices for virtualization and related platforms Drive platform resilience and customer satisfaction across global operations Influence enterprise architecture and technology decisions by evaluating solution options and articulating value to technical and executive stakeholders Ensure high availability, security, scalability, and cost-effectiveness across virtual platforms Develop team capabilities through cross-training, documentation, and knowledge sharing Support business growth, new program onboarding, and emerging requirements through scalable operational processes Reference written work instructions for daily job activities Requirements A University Degree or equivalent experience and minimum 10 years prior relevant experience, or an Advanced Degree in a related field and minimum 7 years experience Ability to partner with customers and senior leadership, ensure deliverables are met, and drive accountability for key milestones Ability to lead and deliver reliable operational platforms in global production environments Experience supporting virtual desktop infrastructure in medium to large enterprise environments Experience with virtualization technologies and architectures across compute, network, storage, application, and automation layers Experience with strategic planning, technology roadmapping, and deploying sustainable solutions in complex, 24/7 production environments Exceptional interpersonal, communication, and customer service skills Ability to collaborate with senior technical and business leaders Ability to solve complex problems, balance competing priorities, and deliver practical, supportable solutions Knowledge of UNIX/Linux/Solaris and/or Windows integration in medium to large-scale environments Working knowledge of cloud platforms and operational models for high-availability environments Experience with enterprise storage technologies such as NetApp and PowerMax U.S. citizenship is required because only U.S. citizens are authorized to access information under this program/contract Written work instructions are available in English only Core Competencies Demonstrates expertise in leading operational support for virtualization environments, ensuring high availability, security, and scalability. Proven ability to develop strategies and roadmaps while fostering collaboration across technology and business teams. Highest-signal resume keywords Virtual Desktop Infrastructure Support Virtualization Technologies and Architectures Strategic Planning and Technology Roadmapping UNIX/Linux/Solaris and Windows Integration Enterprise Storage Technologies ATS Optimization Keywords Hard Skills Virtualization Infrastructure Operational Excellence KPI Management Cross-Training and Knowledge Sharing Cloud Platforms Automation Layers High-Availability Environments Solution Supportability Customer Satisfaction Complex Problem Solving Soft Skills Interpersonal Skills Communication Skills Customer Service Skills Collaboration Accountability Industry Keywords Enterprise Environments Global Production Environments Sustainable Solutions Operational Processes Written Work Instructions Tools & Technologies NetApp PowerMax VDI Engineering Compute Platforms Enterprise Digital Technology #J-18808-Ljbffr Jobtailor