Dispatcher

Transdev in Redwood City is hiring a Dispatcher to play a critical role in keeping our transportation services running safely, smoothly, and on time. As a Dispatcher, you will oversee daily road service through direct communication with Vehicle Operators, coordinate responses to service issues, and provide high-quality customer support to our clients. Competitive Compensation $28.00 – $30.00 per hour (based on experience) Comprehensive Benefits Package Vacation: one week after one year of continuous service Sick days: 5 paid days Holidays: 11 paid holidays (10 standard + 1 floating) 401(k) retirement plan Medical, dental, and vision coverage Life insurance Short‑term disability Voluntary long‑term disability Key Responsibilities Oversee assigned transit service and operators by monitoring trip performance, on‑time departures, service quality, and incident response Serve as a key point of contact for customer inquiries, including no‑shows, cancellations, and missed trips, ensuring timely and professional resolution Manage emergency situations involving vehicle operators and act as a liaison between carriers and emergency services Proactively monitor daily service operations and respond quickly to conditions that impact safety or customer experience Collaborate with internal teams to maintain service reliability and continuous improvement Perform other duties as assigned Qualifications High School Diploma or GED required 1–3 years of dispatching experience preferred Available for early AM shift, 3:00 am–11:30 am Strong verbal communication, interpersonal, and customer service skills Proven problem‑solving and analytical abilities Ability to work flexible schedules or shifts as operational needs require Subject to DOT drug testing and physical (if applicable). DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason Physical Requirements Sit for extended periods (up to 6–8 hours per day) Push or pull objects up to 25 pounds throughout the workday and lift materials up to 50 pounds with or without assistance Occasionally bend, kneel, or crouch to access files or equipment stored at ground level Work safely in high‑traffic environments and tolerate exposure to dust, vehicle fumes, and noise Drug‑Free Workplace Applicants must be legally authorized to work in the United States without sponsorship now or in the future (if based in the U.S.) Successfully pass a pre‑employment drug screen EEO Statement Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, gender identity, sexual orientation, or any other legally protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. #J-18808-Ljbffr