Business Systems Analyst

The application window is expected to close on: 09/03/2026

Meet the Team

Cisco IT is a transformation engine enabling people to do the best work of their lives! Our vision is to be loved as the world’s best IT organization. We lead with user experience, accept agile ways of working, drive engineering efficiency, and deliver with Cloud first, shift left, AI powered technology.

The Component Operations Supply Chain IT team is at the forefront of transforming our supply chain through technology. We specialize in implementing and optimizing our Supply Chain ERP solution, a critical backbone for managing everything from procurement to delivery. Our expertise ensures seamless integration of processes, providing real-time visibility and control over our entire supply chain operations. We empower data-driven decisions that enhance efficiency, reduce costs, and improve overall operational agility.

What you’ll Do

The Oracle Fusion Solution Analyst for Supply Chain & Manufacturing is responsible for designing, configuring, and optimizing Oracle Fusion Cloud SCM modules—specifically Inventory, Order Management, Manufacturing, Planning, Procurement, and Costing. This role partners with business stakeholders, architects, and technical teams to deliver scalable, high‑quality solutions that support global supply chain operations, manufacturing processes, and enterprise transformation initiatives.

Key responsibilities will include:

Solution Design & Configuration

• Translate business requirements into functional designs across Fusion SCM modules.

• Configure Oracle Fusion setups for Inventory, Manufacturing, Work Definitions, Cost Management, OM, Procurement, and Planning.

• Participate in the design end‑to‑end flows: Order‑to‑Cash, procure‑to‑Pay, Plan‑to‑Produce, and Cost‑to‑Report.

Business Process Optimization

• Analyze current supply chain and manufacturing processes; identify gaps and improvement opportunities.

• Recommend best‑practice configurations aligned with Oracle Cloud capabilities.

Implementation & Enhancements

• Lead module configurations, testing cycles (SIT/UAT), and production deployments.

• Support quarterly Oracle Cloud updates—impact analysis, regression testing, and rollout.

Cross ‑Functional Collaboration

• Work closely with manufacturing, supply chain, logistics, procurement, finance, and IT teams.

• Collaborate with technical developers for integrations, extensions, and reports.

Production Support

• Troubleshoot functional issues, perform root‑cause analysis, and drive resolution.

• Manage service requests (SRs) with Oracle Support and ensure timely closure.

Documentation & Governance

• Create User stories, acceptance criteria and test scenarios

• Create functional design documents (FDDs), configuration workbooks, test scripts, and SOPs.

• Ensure compliance with IT controls, audit requirements, and change management processes.

Data & Reporting

• Support data migration activities—templates, validation, reconciliation.

• Work with BI teams to define OTBI, BIP, and dashboards for SCM and manufacturing KPIs.

Minimum Qualifications

• 5+ years of experience in Oracle Fusion Cloud SCM or E‑Business Suite SCM.

• Functional configuration in Fusion OM.

• Order Management parameters and orchestration rules

• Ability to write functional specifications for; REST/SOAP integrations, BIP/OTBI reports, FBDI templates and Redwood UI and security/privilege concepts.

Preferred Qualifications

• Experience with Oracle Fusion Planning, Quality, Maintenance, or IoT modules.

• Understanding of Oracle Cloud architecture, security roles, workflows, and approval rules.

• Strong process mapping skills (Visio, Lucidchart).

• Oracle Fusion Order Management (OM) - order capture, orchestration, fulfillment, scheduling, shipping, invoicing, Order holds, cancellations, revisions, splits and substitutions.

• Sales Orders, Transfer Orders, Back-to-Back Orders, Drop Ship, Order orchestration & fulfillment lines, Pricing, availability, promising and scheduling, Shipping execution and integration with WMS

• Return Material Authorization (RMA) - Return orders, return types, receiving, inspection, disposition, credit/refund flows

• RMA orchestration and fulfillment, Partial and multiple line returns, return shipping and receiving integration, RMA impact on inventory, costing and financials

• Exposure to multi‑cloud integrations (OCI/AWS).

• Understanding of B2B/A2A integrations (Oracle Integration Cloud, EDI, B2B gateways, WMS ERP integrations).

• Experience with Project Management tools like Jira, Monday.com and Smartsheets.

• Experience with global supply chain operations, multi‑org setups, and master data governance.

• Excellent communication and stakeholder management.

• Familiarity with AI-Enabled Productivity and Planning Tools.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $93,500.00 to $125,500.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$116,300.00 - $173,500.00

Non-Metro New York state & Washington state:

$101,900.00 - $154,400.00

• For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.