Front Desk Agent

Hotel Investment Services

Bay View Inn Hiring For 2026 Summer Season

The Bay View Inn is hiring for the 2026 Summer Season! Front Desk Agents at The Bay View Inn serve as our guests' first point of contact and manage all aspects of their accommodations. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd love to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients' complaints in a timely and professional manner
Coordinate with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Assist guests in arranging reservations for dining, transportation, and other special amenities as needed
Be informed on area activities and special events to share with guests

Skills

Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Experience with hotel reservations software, such as Infor HMS
Understanding of how travel planning websites operate, like Booking.com and TripAdvisor
Customer service attitude
Excellent communication and organizational skills

Job Details

Job type: Seasonal, Part-Time, Hourly

Benefits

Shift meal
401K with employer matching
Dining and Lodging Discounts

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Vacancy posted 3 days ago

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