Senior Technical Product Manager

Senior Technical Product Manager

Simprints is a nonprofit tech company with a mission to radically increase transparency and effectiveness in global development. We build ethical, inclusive digital ID powered by biometrics to verify that health, aid, and services truly reach people. Simprints partners with organizations like Gavi to boost immunisation rates in developing countries, Ministries of Health like Ghana on pandemic response, and NGOs like BRAC to deliver maternal healthcare. Studies have shown Simprints increases impact through real-time, precision data, for example increasing maternal health visits by 38% in Bangladesh or accurate HIV tracing by 62% in Malawi. Today we've worked in over 17 countries helping deliver health, aid, and finance to >4M people. Our goal is to transform the way the world fights poverty, ensuring that every vaccine, every dollar, and every public good reaches the people who need them most.

We are looking for a Senior Technical Product Manager to be the champion of our customers, diving deep into their experiences, pain points, and aspirations to ensure that our products not only meet but exceed their expectations. This role is critical in our journey towards achieving and maintaining product-market fit. The ideal candidate will have a strong technical background, exceptional communication skills, and a passion for customer-centric product development. If building technology for global health sounds exciting, we want to meet you!

Job Title: Senior Technical Product Manager

Reporting To: Chief Product Officer

Grade: UK Grade IC6 - £60,000 - £70,000 - with a cost of living and employment cost adjustment for those based in other countries.

Location: Remote

The Product and Engineering department at Simprints is focused on developing innovative biometric solutions to help solve the problems of our users. We take a product-centric approach, ensuring our technology drives social impact through close collaboration and user-focused design.

Key Goals:

• Enhance Biometric Solutions: Continuously improve our biometric products to ensure they are adaptable, reliable, and meet the diverse needs of our users.
• Drive Cross-Company Product Development: Promote collaboration across the entire company to accelerate the delivery of impactful, user-focused features.
• Ensure User Success: Go above and beyond to ensure our users benefit from our technology by providing ongoing support, troubleshooting, and guidance, while actively participating in decision-making and project implementation.

Role Responsibilities:

• Working within the department to own problems all the way to the delivery of solutions
• Coordinate dependencies between Mobile and Cloud engineering teams to ensure seamless solution delivery.
• Gathering and synthesising customer insights from internal teams (e.g., Partnerships, Operational Delivery) and external sources (field visits, user interviews, market research) to inform product development.
• Support prioritising high-level problems to solve in the product backlog.
• Reviewing our projects to determine how well our product is performing
• Work with Engineering Managers who run the development teams, ensuring they are involved and informed. Facilitating their participation in stakeholder calls and field visits to grow their autonomy in their respective teams.
• Stay up to date with industry trends, emerging technology and best practices in our sector.
• Grow our customer obsession in everything we do through education, processes, and tools.