Customer Service Rep II

Job Summary

As an Equine Customer Service Representative, you are responsible for generating new business opportunities, nurturing relationships with existing customers, while working directly with other sales representatives, both internally and externally, to contribute to the companies growth. This is an excellent opportunity for individuals who are passionate about veterinary medicine and sales, have excellent communication skills, and enjoy working in a fast-paced, goal-oriented environment. This position is in-person, Monday through Friday, 8am-5pm EST/EDT.

Essential Functions

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request reasonable accommodation, notify Human Resources or the manager who oversees the position.

Customer Support:

• Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners. 

• Respond to customer inquiries, troubleshooting issues, and provide timely resolutions, ensuring that every customer interaction is positive and professional

• Communicate any pertinent information received from customers to the outside sales representative or appropriate management.

• Identify customer requirements and expectations in order to recommend specific products and/or solutions.

• Build and maintain long-lasting relationships with customers and vendor representatives through excellent communication, follow up and support.

• The Customer Service Representative may perform other duties as assigned

Sales Support:

• Upgrades telephone orders.

• Introducing and promoting new products during calls.

• May also place outbound calls to existing customers to identify and suggest additional products and increase sales and services.

Administrative:

• Accurately process and ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc.

• Maintain accurate customer and territory records, facility records, and document all customer interactions.

• Generation of reports

• Monitor scheduled shipment dates to ensure timely delivery.

• Accurately maintain and ensure regulatory guidelines are met according to Company, State, and Federal policies. 

• Gain understanding of and adhere to Accounts Receivables policies and practices.

• Verify price and terms in accordance with standard procedures and customer profitability profiles.

• Multitask and work within multiple computer systems and communication platforms simultaneously. 

• Maintain a current knowledge of company products, policies and procedures

• Ability to work independently and in a team environment

Job Qualifications

Required Qualifications

• High School Degree or equivalent

• Experience in inside sales, customer service, or a related role

• Attention to detail and ability to multi-task in a fast-paced environment

• Effective verbal, written, and interpersonal communication skills, with a customer first attitude 

• General computer proficiency including knowledge of MS Office

Preferred Qualifications

• Equine Experience

• Associate’s Degree in Animal Science, Agriculture or related field, or equivalent combination of education and experience.

• Proficiency in SAP or related ERP

Working Conditions

Physical Demands

• Operating a computer or other office devices for the majority of the workday

• May occasionally need to move packages up to 10 pounds such as office supplies or equipment

• Must be able to communicate with others in person, over the phone, and in writing. 

• Must be able to understand and effectively exchange accurate information with others such as coworkers, customers and vendors

• Must be able to read and interpret various electronic and written documents.

Travel and On-Call

This position provides the opportunity for minimal travel (10%) in a local area for a sales ride-along or training opportunity.

The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills. $18.85 - $24.49