Product Specialist

Job Description

Job Description

Company Overview:

Gexpro Services is a world-class supply chain services outsourcing provider specializing in the development and management of production inventory programs. Our managed inventory solutions support manufacturing OEMs with engineered production material specifications, fulfillment, and quality requirements.

Technical Sales Leader - Fasteners Benefits: Gexpro Services offers a comprehensive benefits package that includes:

• Competitive compensation plus annual bonus
• Medical, dental, vision, life, and pet insurance
• Flexible Spending Accounts
• Employee assistance and health and wellness programs
• 401(k) eligibility upon hire with a competitive company match
• Paid holidays and paid time off, including personal, sick, and vacation time

Technical Sales Leader - Fasteners Summary: The Technical Sales Leader - Fasteners supports Gexpro Services businesses by developing new customers, identifying alternate products and suppliers that reduce cost, and providing technical leadership to Sales, Quality, Sourcing, and Operations. This role serves as the organization’s subject matter expert for industrial fasteners and translates technical concepts into executable commercial and sourcing strategies that support profitable growth, product quality, reliability, and supplier performance. The preferred location is near a major North American airport or transportation hub. Travel is required based on business needs, including customer meetings, supplier visits, trade shows, industry conferences, educational seminars, customer business reviews, and quality-related field support. A qualified candidate will be able to perform the following tasks:

• Identify and develop new customers and business opportunities in targeted vertical markets to expand Gexpro Services’ market share in industrial fastener products.
• Serve as the organization’s subject matter expert for fastener products, specifications, applications, materials, coatings, plating technologies, and manufacturing processes.
• Provide technical guidance to Sales, Sourcing, Quality, and Operations teams across branches, vertical markets, and customer programs.
• Develop strategic relationships with key fastener manufacturers and suppliers, and continuously evaluate their capabilities, technology, quality, capacity, and market competitiveness.
• Advise customers on fastener selection, application requirements, material compatibility, corrosion resistance, strength characteristics, and assembly best practices.
• Review customer drawings, specifications, standards, and engineering requirements to recommend compliant, reliable, and cost-effective fastening solutions.
• Identify alternate products, materials, and suppliers that support cost reduction while maintaining or improving quality, reliability, and delivery performance.
• Collaborate with Sales, Quality, Sourcing, and Operations on supplier development, product qualification, root cause investigations, corrective actions, and application-related troubleshooting.
• Provide technical leadership to the Quality team in support of product qualification, failure analysis, and field or customer quality concerns.
• Participate in customer business reviews, supplier meetings, trade shows, fastener education seminars, and other industry events as required.
• Monitor industry trends, emerging technologies, and changes to applicable standards and specifications to maintain Gexpro Services’ position as a trusted technical resource.
• Develop and support internal and external training that strengthens product knowledge and technical competency related to fastener products and applications.
• Perform other duties as assigned.

DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Gexpro Services.

Technical Sales Leader - Fasteners Required Knowledge, Skills & Abilities: The Technical Sales Leader - Fasteners should possess a bachelor’s degree in industrial distribution, mechanical engineering, industrial engineering, or a related technical discipline, or an equivalent combination of education and relevant work experience.

Other Knowledge, Skills & Abilities:

• Bachelor’s degree in industrial distribution, mechanical engineering, industrial engineering, or a related technical discipline preferred; equivalent relevant education and experience will be considered.
• Demonstrated experience with industrial fasteners, fastening systems, technical sales, engineering, quality, sourcing, or manufacturing.
• Advanced knowledge of fastener products, specifications, applications, and manufacturing processes, with the ability to serve as the primary technical resource for customers, suppliers, and internal stakeholders.
• Expert knowledge of applicable fastener standards and specifications, including IFI, ASTM, SAE, ANSI, ASME, DIN, ISO, and NAS standards.
• Thorough understanding of fastener materials, mechanical properties, heat treatment, surface finishes, plating systems, coating technologies, and corrosion-protection methods.
• Strong knowledge of fastener manufacturing processes, including cold heading, hot forging, thread rolling, machining, stamping, and secondary operations.
• Familiarity with domestic and international fastener manufacturers, including their capabilities, specialties, manufacturing processes, and market strengths.
• Exceptional ability to interpret customer drawings, technical specifications, engineering standards, and geometric dimensioning and tolerancing requirements.
• Ability to provide technical and application guidance for standard fasteners, specialty fasteners, engineered fastening solutions, and assembly applications.
• Familiarity with ISO 9001 standards and supplier quality management systems.
• Ability to evaluate supplier manufacturing capabilities through audits, process assessments, and technical reviews.
• Strong analytical skills and proficiency with Microsoft 365 applications, including the ability to manage large bills of material, technical specifications, and quotation proposals.
• Excellent written, verbal, and interpersonal communication skills, with the ability to collaborate effectively with customers, suppliers, and cross-functional teams.
• Strong negotiation and relationship-management skills.
• Self-motivated, service-oriented, and responsive, with a strong sense of urgency in resolving customer issues and supporting business growth.
• Ability and willingness to travel based on business needs.

Gexpro Services is committed to fostering an inclusive, accessible environment that includes providing reasonable accommodations to individuals with disabilities during the application and hiring process and throughout employment. If you encounter difficulty using our online application system due to a disability and would like to request a reasonable accommodation during the application and selection process, please email so that we can provide appropriate assistance.

“Gexpro Services is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.”