Instructional Design Specialist

Instructional Design Specialist

Job Description

CVS Health is on a mission to transform healthcare. We are making it simpler to connect our patients, members, and customers to the services and solutions they need. At the heart of this strategy lies the critical role our CVS Health Enterprise Learning, Development and Performance teams play to educate our company's highest volume roles. The Instructional Design Specialist will be responsible for bringing to life synchronous and asynchronous elements of the learning curriculum. This person is a critical team member within the CVS Health Enterprise, Learning, Development and Performance Center of Excellence (ELD&P) within the Human Resources department.

The ideal candidate is learner-centric, highly creative, and an expert in utilizing adult learning strategies to create non-digital learning solutions. The Instructional Designer works closely with the Learning Program Owner to define learning objectives, project scope, and budget in order to design and develop a non-digital solution that is monitored and adjusted for performance throughout the learner's lifecycle. They are an out of the box thinker with a growth mindset and thrive in a rapidly changing environment with an agile space. This person actively seeks out innovative learning solutions that will deliver an engaging, measurable, and effective learning experience for colleagues working in PBM Customer Care of CVS Health.

The Instructional Designer:

• Collaborates with ELD & P Workforce and/ or Learning Program Owners to define, plan and align on Instructor-Led (virtual or in-person) design elements as defined in SOW
• Consults on design of synchronous (event-based) alternatives/modalities to create the most efficient and cost-effective learning approach relative to the SOW
• Uses the latest formal instructional design methodology to design and develop sophisticated, performance-focused non-digital solutions using a variety of experiences and activity approaches
• Designs visual elements (such as infographics, print and digital templates) for each solution that engage targeted audience(s) and are visually appealing
• Drives solution implementation utilizing the Learning Management System and production tools to track project plan and program data
• Develops Train-the-Trainer sessions in collaboration with Learning Program Owners
• Coordinates the training plan to include managing project budget (where applicable), project plan, and working with business and ELD&P partners as needed to ensure project goals and quality standards are met
• Simultaneously manages multiple, relationally complex and/or high-profile projects for enterprise-wide or business-specific implementation
• Performs quality reviews to ensure program meets quality and design standards; ensure digital solutions function in targeted audiences' environment technological architecture
• Works in partnership as appropriate with external vendors to deliver state-of-the-art, technology-based digital solutions

Key competencies include:

• Ability to communicate with and influence others
• Excellent verbal and written communication skills
• Experience connecting key performance indicators (KPIs) to a continuous learning strategy
• Knowledge of adult learning principles and design strategies
• Experience designing effective program evaluation strategies to the L3 and L4 levels
• Ability to synthesize Key Performance Data and develop data stories linked to L3 and L4 evaluation
• Ability to breakdown complex processes into scalable and digestible chunks for learners working in a remote environment
• Strong sense to identify priorities, potential tradeoffs, and execution variables specific the business landscape
• Comfort operating and collaborating in a remote work environment
• Strong project leadership skills
• Strong collaborator with active listening skills
• Storyline or Articulate

Pay Range

The typical pay range for this role is:

Minimum: 43,700

Maximum: 100,000

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications

• 3+ years work experience in the field of Instructional Design
• 3+ years of instructional design application and strategy as a subject matter expert
• 1+ year experience designing for a remote learning environment
• 1+ year experience Storyline or Articulate

Preferred Qualifications

• Advanced Degree in Instructional Design or related field with 1+ years of practical experience

Education

• Bachelor's Degree in design related field or equivalent experience being 3+ years work experience in the field of Instructional Design

Business Overview

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.