Market Relationship Banker

Overview Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values. Responsibilities Old National Bank is seeking a Market Relationship Banker to join our Community Banking Team. This position is unique; it will allow you to work at several different branches, giving you the opportunity to know the personalities at each location. The Relationship Banker develops and cultivates long-term client relationships by providing insight, advice, and personalized financial solutions for their clients. Relationship Bankers are responsible for retaining and deepening existing client relationships through cross-selling, establishing new banking relationships, referring clients to product partners, educating clients on digital solutions, providing account servicing and maintenance, effectively resolving client servicing issues, and processing. Relationship Bankers are active in their communities through outreach efforts and through service with community organizations. Salary Range The salary range for this position is $17.00/hr. - $27.50/hr. The base salary indicated for this position reflects the compensation range applicable to all levels of the role across the United States. Actual salary offers within this range may vary based on a number of factors, including the specific responsibilities of the position, the candidate's relevant skills and professional experience, educational qualifications, and geographic location. Key Accountabilities Develop and grow client and prospective client relationships: consults with clients/prospective clients over the lifecycle of the relationship to uncover needs, educate, and advise on product and service alternatives that align with the client's financial objectives; cross sells products and services and refers to business product partners to ensure client needs are met; maintain contact with client base through periodic proactive touch points (on-boarding, service follow up, etc.). Achieve Sales and Service Targets: markets a full range of consumer and small business banking services to existing and prospective clients through proactive techniques such as lobby engagement, outbound calls, marketing campaigns, or in-house events; may occasionally participate in outside sales calls; maintain well-developed knowledge of all products and services and apply that knowledge to fulfill client needs; proactively seek coaching to develop service and sales skills; share best practices to enhance team performance. Operations Oversight: proactively resolves moderate to complex customer maintenance and/or client service problems using available resources; educates clients on digital solutions including mobile, online, and ATM offerings; executes sales, service, and banking transactions in compliance with policies and regulatory requirements; follows fraud prevention procedures and stays up-to-date on evolving fraud tactics. Key Competencies and Leadership Culture Leadership: Communication and Collaboration – engages in active listening, asks questions to understand client needs, and collaborates to achieve goals. Execution Leadership: Drive and Execution; Problem Resolution/Decision-Making – achieves targets, adapts strategies, and makes sound decisions with available information. Client Leadership: Puts the client at the forefront and seeks client information to guide actions. Key Measures of Success/Key Deliverables Executes strategies to improve client retention through cross-selling, proactive personalized outreach, effective issue resolution, and client feedback. Contributes to the banking center's financial success by achieving targets for loan production, new accounts, referrals, and digital banking enrollment. Acquires new Community Bank relationships through building a strong referral network and outreach efforts. Position Levels There are two levels of Relationship Banker, depending on banking experience including client service, deposit, and lending experience. Banking professionals must complete required training programs, licensing or specialized training, and demonstrate acceptable performance to goals. Licensing or registrations must be current. Positions may be based at a specific banking center or be a Market position that supports all centers in a defined market. Relationship Banker Demonstrates ability to handle all transactions, servicing needs and inquiries after training. Must achieve account opening goals, partner referrals, lending and credit card goals, and complete Client Financial Profiles. Qualifications and Education Requirements High School diploma or GED Equivalent Minimum one year relationship-based client consultation and/or consultative sales experience (banking industry a plus) Eligible to register with the National Mortgage Licensing System and Registry (NMLS) or currently NMLS registered Relationship Banker II Experienced bankers who have completed the Relationship Banker training path or have equivalent experience; NMLS registered or eligible to register. Demonstrates consultative sales skills and strong service levels to build client relationships. Meets or exceeds account opening and lending goals, referrals, and Client Financial Profiles. May manage an assigned client portfolio and participate in community service. Completes Relationship Banker Development Program. Qualifications and Education Requirements High School diploma or GED Equivalent Minimum one year relationship-based client consultation and/or sales experience Minimum one year banking experience including deposit processing, account servicing, new account opening and consumer lending Currently registered with the National Mortgage Licensing System and Registry (NMLS) or eligible to re-register Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law. We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position. Our culture is firmly rooted in our core values. We are optimistic, collaborative, inclusive, agile, and ethical. We are Old National Bank. Join our team! Need help finding the right job? We can recommend jobs specifically for you! Click here to get started. If you're qualified for a position but need additional help with the application because of a disability, please email View email address on click.appcast.io (This email will respond to accommodation requests only.) #J-18808-Ljbffr