Student Support Center Administrative Support Assistant

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APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process . Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants .

POSITION SPECIFICS

The Student Support Center is part of a collaborative, student-centered network within the College of Engineering dedicated to connecting students with the resources, guidance, and support they need to successfully navigate their academic journey. We are seeking a front-facing, detail-oriented, and inclusive individual with a welcoming demeanor and strong organizational skills to join our innovative team.

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

If filled as Administrative Assistant - Intermediate Support, this position requires: General Equivalency Diploma (GED) or High School (HS) 2+ years of relevant experience; or an equivalent combination of education and experience accepted Required Certifications: None If filled as Administrative Assistant - Support, this position requires: General Equivalency Diploma (GED) or High School (HS) No prior relevant work experience required; previous relevant work experience accepted in lieu of education. Required Certifications: None

This position provides administrative and front-line support for the Student Support Center, including the Office of the Assistant Dean for Academic Support and Global Programs, the Center for Engineering Outreach and Inclusion, and other faculty and staff engaged in student support.

Primary Responsibilities:

• Serve as the first point of contact at the Student Support Center front desk, managing phone, email, and walk-in inquiries with professionalism and care.

• Coordinate advising schedules, manage student rosters for academic advisers and support staff, and facilitate various activities of the student support team, such as Zoom drop-in sessions, New Student Orientation (NSO), and Spend a Summer Day.

• Assist students in scheduling appointments, navigating student systems, and understanding academic requirements.

• Triage student questions to ensure timely and appropriate referrals.

Additional Responsibilities:

• Support prospective and incoming student activities

• Work with student academic records and assist with special projects and initiatives as needed.

Required Skills and Attributes:

• Strong attention to detail and accuracy.

• Ability to work independently and demonstrate sound decision-making.

• A commitment to creating an inclusive, welcoming environment for all students.

• Patience, professionalism, and adaptability in a fast-paced environment.

• Comfortable handling frequent interruptions and multitasking effectively.

• Experience interpreting and applying academic policies and procedures is a plus.

How to Apply:

• For full consideration for this position, please submit a cover letter along with your resume upon completion of the application.

The College of Engineering is supportive of flexible work arrangements when aligned with the ability to meet the needs of the unit and the essential duties of the position. Questions related to flexible work should be directed to the hiring manager during the interview process.

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies.

Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

SALARY & BENEFITS

The salary range for this position, including all possible grades, is $34,800.00 - $55,500.00.

Salary Structure - Information on Penn State's salary structure

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page .

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here .

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact View phone number on us.edajobs.com.

The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging in all its forms. We embrace individual uniqueness, as well as a culture of belonging that supports both broad and specific equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.

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