IT Support Specialist
Addison Group
We are seeking a skilled IT Support Specialist to join our help desk team and provide advanced technical support across the organization. This role serves as a key escalation point for complex issues while delivering high-quality support to ensure a seamless end-user experience for employees. Key Responsibilities Perform full lifecycle operating system upgrades, including data backup, OS deployment, validation, and post-upgrade troubleshooting Resolve upgrade-related issues such as driver conflicts, hardware compatibility, and application performance problems Install, configure, and support enterprise applications including Microsoft 365 and endpoint security tools Tier 2 Technical Support Act as an escalation point for Tier 1 support, diagnosing and resolving complex technical issues Troubleshoot Windows operating systems, hardware, network connectivity, and authentication-related problems Support identity and access management processes, including multi-factor authentication (MFA) and account access issues Perform data transfers, device migrations, and system restorations as needed Provide hands-on deskside support for hardware, software, printers, and connectivity issues Deliver excellent customer service to end users, ensuring timely issue resolution Document all incidents, requests, and resolutions accurately within the ticketing system Communicate progress, escalations, and blockers clearly to IT leadership Required Skills & Qualifications Strong experience with Windows 10/11 administration, imaging, upgrades, and troubleshooting Hands-on experience with Microsoft 365, user provisioning, and endpoint configuration Familiarity with identity and security tools, including MFA solutions and endpoint protection platforms (e.g., CrowdStrike) Proven ability to independently troubleshoot and resolve escalated Tier 2 technical issues Experience working within a ticketing system and following IT service management best practices Strong problem-solving skills and ability to work in a fast-paced environment #J-18808-Ljbffr Addison Group
- ...IT Support Specialist Location: Washington, DC (Onsite at Headquarters with Global Remote Support) Client: U.S. Department of the Treasury – Office of Technical Assistance (OTA) Security Requirement: Moderate Risk Public Trust Clearance (Eligibility Required)...SuggestedFull timeFor contractorsWork at officeRemote workWorldwide
Compu-Vision Consulting
Washington DC12 hours ago - ...IT Support Specialist Job Description Overview CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index, CoStar Group is on a mission to digitize the world...SuggestedFull timeWork at officeRemote work
CoStar Group
Arlington, VA2 days ago $72.25k - $97.75k
...What You'll Do Mapbox is a global organization with offices in North America, Europe, and Asia, and our IT team provides excellent support and services for our offices worldwide. You will join the local IT team to support a high-growth employee base in the region,...SuggestedWork at officeLocal areaWorldwideMapbox
Washington DC3 days ago- ...IT Support Specialist USADF has a need for an IT Support Specialist in the Office of Information Technology to provide support to IT Operations for Washington HQ users and overseas Offices. The United States African Development Foundation (USADF) is an independent...SuggestedPermanent employmentWork experience placementLocal areaOverseas
KurzSolutions
Washington DC3 days ago $72k - $90k
...IT Support Specialist Arlington, VA STR is seeking an IT Support Specialist with ACTIVE SECRET CLEARANCE to play a hands-on role in keeping our employees productive and our technology running smoothly. In this role, you'll be the front line of IT support—solving...SuggestedFull timeInternshipWork at officeLocal areaRemote workNight shiftScience & Technology Research (STR)
Arlington, VA3 days ago- ...IT Support Specialist II Provides technical assistance and support for computer systems, applications, and networks. Troubleshoots and resolves hardware and software issues. Installs and configures systems and applications. Maintains documentation of system...Local areaRelocation
Armada
Washington DC3 days ago - ...IT Support Specialist Location: Quincy, MA Type of role: Contract to Hire Keys: Upgrading Windows machines to 25H2 that may be stuck and have not upgraded automatically (partition size issues, etc.) Security vulnerability patching Application upgrades...Contract workLocal area
E-Solutions
Washington DC3 days ago - ...SCOPE OF POSITION The IT Support Specialist delivers comprehensive IT help desk and technical support across client's global footprint. Responsibilities span hardware, software, network, cybersecurity, email systems, and equipment logistics. Duties may include but...Remote workWorldwide
Zencon Group
Washington DC2 days ago - AHU Technologies is searching for an IT Specialist to provide comprehensive IT support in Washington, DC. Candidates must have a Bachelor's degree in IT or related fields and 6 years of relevant experience. The role demands excellent skills in Windows 11, macOS, Microsoft...Remote work
$75k - $85k
...opening with Gunnison. Salary: $75,000-$85,000/year Work location: On-site, Washington, DC. Responsibilities Provide on‑site IT support to ~100+ users across enterprise systems and tools. Monitor and respond to support requests through centralized inbox/ticketing...Flexible hours- Responsible for providing high-level customer service to resolve IT-related issues, isolate problems, determine and implement solutions as well as diagnosis and request additional support staff. The IT Support Specialist must be self‑motivated, organized, have reliable...Remote work
$38.46 - $43.59 per hour
IT User Support Specialist page is loaded## IT User Support Specialistremote type: Onsitelocations: Washington, D.C.time type: Full timeposted on: Posted Todayjob requisition id: JR202600589Greenberg Traurig (GT), a global law firm with locations across the world in 15...Full timeTemporary workWork at officeLocal areaRemote workFlexible hours$86k - $138k
A leading national security company is looking for Cleared Enterprise IT & Mission Support Specialists in Washington, DC. Candidates should have a minimum TS SCI clearance, with preference for current Poly. Responsibilities include supporting operational readiness in a...- The US Postal Regulatory Commission is seeking a motivated IT Specialist (Customer Service) in Washington, DC. This role involves providing IT support and managing help desk services. Candidates should have a Bachelor's degree in IT or related fields and at least 5 years...
$90k - $104k
...IT Administrator (Deskside Support Specialist) Expression is seeking reliable and customer-focused Help Desk Specialists to support the Department of Commerce (DOC) under the National Telecommunications and Information Administration (NTIA) program. In this role, you...For contractorsWork at officeImmediate startHatchit Co
Washington DC19 hours ago- ..., data engineering, and technology integration solutions in support of the Department of Defense (DoD), Intelligence Community,... ...Overview: Praescient Analytics is seeking a Senior IT Support Specialist to provide expert-level technical support for U.S. Army and...Full timeLocal area
Praescient Analytics
Arlington, VA1 day ago - ...Clearance Requirement: U.S. Citizenship with eligibility for High Public Trust ActioNet is seeking a Tier 2 - Desk Side Support - IT Specialist to provide technical and administrative support for IT operations in Washington, DC. The ideal candidate will have a...Full timeWork at officeRemote work
ActioNet
Washington DC3 days ago - ...Maximo It Implementation & Support Specialist Position Details: Job Title: Maximo (It) Implementation & Support Specialist Location: Washington, D.C Duration: 6+ Months Complete Description: Under minimal supervision, the Maximo It Implementation & Support...
vTech Solution
Washington DC3 days ago - General Dynamics Information Technology is seeking a Deskside Support Specialist to support clients in Washington, DC. This role involves diagnosing and resolving technical issues, assisting users with Microsoft Office applications, and maintaining tracking records. Candidates...Remote jobHourly payWork at office
$70k - $110k
Washington D.C., District of Columbia, United States About the job IT Support Specialist Contractor IT Support Specialist Contractor Location: Washington, DC Position Overview: As an IT Support Specialist contractor, you will deliver comprehensive technical and help desk...Full timeFor contractorsRemote workWorldwideRelocation packageFlexible hoursShift work- A global law firm is seeking an IT User Support Specialist to join their Washington DC office. The ideal candidate will handle technology-related consultation and support, ensuring smooth operations in a fast-paced environment. Strong problem-solving skills and excellent...Work at office
- Advanced Network Consulting Inc is looking for an IT Support Specialist in Washington, DC. This role requires 6+ years of experience in IT support, providing comprehensive technical assistance, troubleshooting, and user support. Responsibilities include hardware/software...
- Flybridge Staffing is seeking an IT Support Specialist to assist USPTO users in filing and accessing patent information. This remote role requires a disciplined individual to handle customer inquiries via calls and emails, troubleshooting electronic filing issues. Candidates...Remote job
- ...isolation, resolution, and follow-up steps. Supervises operation of help desk and serves as focal point for customer concerns. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, emails...
$77k - $117.45k
Ropes & Gray LLP is seeking a Senior Technical Support Specialist to provide first-tier phone support and lead troubleshooting efforts within all offices. This remote position requires at least 7 years of help desk experience, preferably in a legal environment. The role...Remote jobAfternoon shift- A prestigious global law firm located in Washington, D.C. is seeking an IT User Support Specialist to provide technology support in a professional office environment. This role requires strong problem-solving skills, excellent communication abilities, and a proactive approach...Work at office
- Job Summary TalentWise LLC is building a pipeline of IT support professionals to support anticipated government contract awards with Arlington County, VA. The IT Support Specialist provides technical support and business systems assistance to users across departments....Contract workLocal area
- ...Clearance Requirement: U.S. Citizenship with eligibility for High Public Trust ActioNet is seeking a Tier 2 - Desk Side Support - IT Specialist to provide technical and administrative support for IT operations in Washington, DC. The ideal candidate will have a Bachelor...Work at officeRemote work
- CoStar Group, Inc. is looking for an IT Support Specialist based in Arlington, VA. This role involves providing critical support to users, maintaining systems, assisting with technical problems, and ensuring efficient operation. The ideal candidate will hold a Bachelor'...Remote job
- ...technology services provider in Washington, DC, is seeking a candidate for a Full-Time position providing technical assistance and support for IT systems and applications. Responsibilities include troubleshooting hardware and software issues, installation and configuration...Full time
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