Banquet Staff (Part Time)

Job Description

Job Description

JOB DESCRIPTION

POSITION TITLE

Banquet Staff

DEPARTMENT

Banquets

REPORTS TO

Banquet Captain

LICENSING LEVEL

SALARY GRADE

T02

FLSA STATUS

Tipped

POSITION SUMMARY

Under the direct supervision of the Banquet Captain, contributes to the efficient daily operation of banquet activities by performing a variety of functions in support of events and banquets, in accordance with the established policies and procedures of the Shoshone-Bannock Casino Hotel. Maintains professionalism in all interactions with internal and external customers.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Ensures timely and complete set up for events.
• Sets up, tears down, moves, arranges, and lifts tables and banquet equipment.
• Assembles dance floors, podiums, stages, and ceiling treatments.
• Arranges chair and table skirting and linens.
• Prepares food and beverage stations in compliance with banquet event orders; replenishes stations as necessary.
• Verifies age of customers for alcoholic beverages.
• Serves guests as necessary.
• Assists with cleaning of event area and banquet rooms.
• Assists with transportation of food, beverages, and equipment to off-site event locations.
• Provides excellent customer service for all internal and external customers.
• Contributes to a team effort and accomplishes related results as required.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

• Goals, objectives, functions, policies, and procedures of Shoshone-Bannock Casino Hotel.
• Applicable federal, state, tribal, and gaming laws, regulations, requirements, and principles.
• Principles and practices within the food and beverage/hospitality industries, including applicable health and sanitation standards.
• Cash handling and point of sale systems.
• Customer service standards.
  

Skill in:

• Analyzing problems, projecting consequences, identifying solutions, and implementing recommendations.
• Handling multiple tasks simultaneously.
• Addressing customer problems.
• Correct English usage, grammar, spelling, and punctuation.
• Providing exceptional customer service.
  

Ability to:

• Operate a scissor lift or forklift.
• Communicate efficiently and effectively both verbally and in writing.
• Maintain confidentiality.
• Interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
• Analyze situations and adopt appropriate courses of action.
• Establish and maintain professional relationships with the public and co-workers.
• Make solid decisions and exercise independent judgment.
• Demonstrate professionalism at all times.
• Demonstrate sensitivity to the needs of guests.
• Remain calm in emergency or crisis situations.
• Handle multiple tasks and meet deadlines.
• Work independently with minimal supervision.
• Adapt to varying situations.
• Work in a fast-paced environment and meet deadlines.
• Uphold strong ethics and integrity.
  

MINIMUM QUALIFICATIONS

• High School Diploma or GED.
• One (1) year of customer service experience.
• A combination of relevant education and related work experience may be considered.
• Valid driver’s license is required when driving vehicles for work-related purposes.
• Must be able to successfully pass a background screening / investigation according to the established requirements below.Tribal and Native American preference shall apply to all positions.
  

CERTIFICATIONS, LICENSES, AND/OR REGISTRATIONS

• Must obtain and maintain Food Handler’s and TIPS alcohol training certifications.
• Forklift and Stageline 100 certifications preferred.
• Must be able to submit supporting documentation of education and training to support qualifications.
• Must obtain and maintain a driver's license and qualify for insurance coverage on company vehicles.

Background Investigation Requirements

• Pre-employment drug screen.
• Personal reference check and employment verification.
• Federal, state, and/or tribal criminal history and sanction checks including fingerprint verification.

PHYSICAL DEMANDS

While performing the duties of this job, the employee regularly is required to stand; walk; use hands to manipulate, touch, or grasp; reach with hands or arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee occasionally is required to sit; use a computer and cellphone/telephone ; lift up to 100 pounds; and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee occasionally is exposed to dust, fumes, airborne particles, allergens, and/or second-hand smoke; and hostile, offensive, and / or violent individuals.

WORK ENVIRONMENT

Work is generally performed in a casino banquet hall setting with a moderate and occasionally high noise level. Evening and/or weekend work may be required. Tight time constraints and multiple demands are common. Travel is required for training, meetings, conferences, presentations, and other events.

EMPLOYEE ACKNOWLEDGEMENT

The signatures below confirm that the employee and supervisor have discussed the contents of this job description.

Employee Signature

Date

Supervisor Signature

Date

Updated 3/4/2026