Vice President, Global Sales Operations
Confidential
Vice President, Global Sales Operations
About the Company
Thriving provider of customer experience & contact center solutions
Industry
Computer Software
Type
Privately Held, Private Equity-backed
Founded
1990
Employees
5001-10,000
Categories
- Information Technology & Services
- Technology
- Conferencing
- Web Hosting
- Business Intelligence
- Call Center
- Cloud Infrastructure
- Contact Management
- CRM
- Customer Service
- Enterprise Software
- SaaS
- Software
- Text Analytics
- Consulting & Professional Services
Specialties
- contact center modernization
- genesys cloud
- self service
- continuous workforce optimization
- enterprise workload management
- call center software
- proactive customer communications
- cloud contact center
- customer experience software
- contact center as a service
- customer self-service
- workforce engagement management
- workforce planning
- enterprise call center
- outbound call center services
- digital customer engagement
- conversational ai
- chatbots
- automated routing
- web messaging
- sms messaging
- and ivr self-service
Business Classifications
- SAAS
- B2B
- Enterprise
About the Role
The Company is seeking a Vice President, Global Sales Operations to play a pivotal role in driving sales and partner performance, scalability, and efficiency. The successful candidate will be a strategic and operational leader with a strong background in sales or revenue operations within high-growth environments. Key responsibilities for this role include leading and developing a high-performing global sales operations function, establishing clear operating rhythms and accountability models, and fostering a culture of data-driven decision-making and innovation. The VP will also be responsible for executive partnership, business signal detection, deal-level rigor, and forecast excellence, with a focus on AI-driven innovation and automation. Applicants for the Vice President, Global Sales Operations position at the company should have a minimum of 10 years' leadership experience in a relevant field and a proven track record of leading global teams and managing senior leaders. The role requires a deep understanding of modern sales technology, including CRM systems, forecasting tools, analytics platforms, and AI solutions. The ideal candidate will have a strong background in SaaS sales motions, metrics, and pipeline management, and a history of improving forecasting accuracy, pipeline health, partner performance, and sales productivity. Core competencies include strategic thinking, analytical rigor, executive presence, and the ability to champion innovation through the use of AI and automation. The role demands a collaborative mindset, a strong bias for action, and the ability to influence strategic decisions through data-driven storytelling.
Hiring Manager Title
Chief Sales Officer
Functions
- Sales/Revenue
- Operations
Vacancy posted 4 days ago
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