Customer Service Associate

Job Title

Works under general supervision to perform specialized clerical work involved in organizing, analyzing, processing, and maintaining operating, financial, statistical, and other specialized reports and records pertaining to departmental functions.

Pay Grade: 43

Salary Commensurate with Experience and Education

Minimum Qualifications

• Four (4) years of experience in appropriate clerical, bookkeeping, data processing, or statistical work; AND
• High school diploma or possess a GED; OR
• Three (3) years of experience in appropriate clerical, bookkeeping, data processing, or statistical work; and one (1) year of college study (30 semester hours or 36 quarters).
• PROOF OF EDUCATION, TRAINING, AND/OR EXPERIENCE IS REQUIRED.

Duties and Responsibilities

• Provides customer service by issuing and processing transactions related to motor vehicle applications, registrations, business tax and licenses, certificates, permits, and other such functions.
• Registers and distributes various certificates, licenses, titles, and permits in person and/or by mail for various businesses.
• Greets customers and answers questions concerning work functions, e.g., motor vehicle registration, business licenses and notary. Explains departmental policies and procedures.
• Replaces or reissues lost or stolen plates, certificates, licenses or other documents applicable to departmental procedures.
• Organizes all documents relating to licenses, certificates, vehicle title, and registration to provide legal support for the handling of such transactions.
• Ensures completion and accuracy of applications. Sorts, files, and maintains control records.
• Operates office machines.
• Develops, processes, and posts records and reports relative to business licenses and permits.
• Collects fees and other required monetary charges related to department specific services and processes.
• Balances cash drawers, calculates and records daily revenues received, and prepares daily reports as required for balance sheet, deposits for bank, etc.
• Research records of Traffic Violation Bureau for late renewals.
• Performs other related duties as required or directed.

KSAs

• Knowledge of the laws and procedures applicable to Motor Vehicle Registration and Business Tax.
• Ability to research Register's system for microfilmed certified copies.
• Knowledgeable of departmental procedures and documents required for various applications.
• Ability to focus, apply attentive detail and multi-task.
• Ability to become proficient in Microsoft Word and Excel, familiarity with computerized databases.
• Knowledgeable of Business English and math, and the ability to perform simple arithmetic computations.
• Ability to thoroughly communicate and explain laws and procedures to the public with courtesy and tact.
• Ability to plan, organize and maintain an even flow of work.
• Ability to express ideas clearly, concisely and effectively, verbally and in writing.
• Ability to resolve or avoid problematic situations.

Disclaimer

This position is subject to a background check for any convictions that have a substantial relationship to potential job duties. Only convictions that are substantially related to potential job duties will be considered and will not automatically disqualify the candidate.

Shelby County Resident Disclaimer

All employees hired after September 1, 1986, must be residents of Shelby County and shall continue to reside in the County as a condition of their employment. The residency requirement shall not apply to certain public safety/civil service employees. This means exemption from this policy is in effect for the following departments and positions: (1) Sheriff Deputy Patrol Officers, Deputy Jailers and Dispatchers, employed by the Sheriff Department, (2) Correction Officers employed by the Division of Corrections, (3) Firefighters, Paramedics and Dispatchers employed by the Shelby County Fire Department. The residency exemption for public safety/civil service employees does not include appointed positions with the Sheriff's Office, Division of Corrections, or the Fire Department.