Warehouse Customer Service Representative (1st shift)

Job Description

Job Description

Customer Service Representative (CSR)

Pay Rate: $20.00 per Hour

Position Summary

The Customer Service Representative (CSR) is responsible for supporting daily warehouse operations through a variety of administrative and customer service functions. This role manages shipping and receiving documentation, inventory records, customer communications, and reporting activities to ensure the efficient flow of products and information. The CSR works closely with warehouse leadership, employees, transportation providers, and customers to deliver exceptional service and operational support.

Essential Responsibilities

• Process and monitor shipping and receiving transactions and related documentation, including receipts, bills of lading, orders, and shipment confirmations.
• Communicate effectively with customers, transportation providers, operations leadership, and team members via phone, email, and in-person interactions.
• Maintain accurate customer and inventory information within the Warehouse Management System (WMS) and Microsoft Office applications.
• Monitor damaged, held, or exception inventory and coordinate resolution with internal teams and customers.
• Build and maintain positive customer relationships through responsive communication and problem resolution.
• Research, resolve, and communicate inventory, order, inbound, and customer discrepancies.
• Prepare and complete daily, weekly, and monthly reports as required.
• Support operational and administrative projects as assigned.
• Perform other duties as assigned.

Minimum QualificationsEducation & Experience

• High school diploma or equivalent preferred.
• 1-2 years of customer service, administrative, logistics, or related experience preferred.
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
• Strong data entry and computer skills.
• Experience with Warehouse Management Systems (WMS), including AS400, is preferred.

Skills & Abilities

• Strong verbal and written communication skills.
• Excellent customer service and relationship-building abilities.
• Ability to thrive in a fast-paced, team-oriented environment.
• Strong problem-solving and conflict-resolution skills.
• Effective organizational and time-management skills.
• Ability to adapt to changing priorities and business needs.
• Attention to detail and commitment to accuracy.

Physical Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

• Ability to read, write, communicate, and comprehend information effectively.
• Frequent sitting, typing, and repetitive hand and wrist movements.
• Occasional standing, walking, bending, kneeling, squatting, reaching, and twisting.
• Ability to maintain visual focus for both close and distance work, with or without corrective lenses.

Why ODW Logistics?

At ODW Logistics, our success is built on four core values:

Respect – We treat others with honesty, fairness, and integrity.

Trust – We do what we say we will do and communicate openly and directly.

Team – We achieve more together and support one another's success.

Opportunity – We believe every individual has the potential to grow and make a meaningful impact.

Equal Employment Opportunity

ODW Logistics is committed to providing equal employment opportunities to all applicants and employees. We make employment decisions based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, creed, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, age, disability, medical condition, genetic information, veteran status, military status, marital status, or any other status protected by applicable federal, state, or local law, including California law.

Disclaimer

This job description is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. ODW Logistics reserves the right to modify job duties and responsibilities at any time based on business needs.

Experience Fulfilment at ODW Logistics 

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